Change Seal Subscriptions Items and Quantities From WhatsApp

Yes. AeroChat works directly with Seal Subscriptions. When a subscriber asks to change what they get, AeroChat changes the quantity, adds an item or removes one on their Seal subscription, tells them the new price per order first, and confirms the change.

This recipe handles “send me 2 instead of 1”, “can I add the oat milk?” and “take the decaf off” in chat. Part of connecting Seal Subscriptions to WhatsApp and AI chat.

What happens today

A subscriber wants a bit more, or a bit less, or to try something new alongside their usual order. They message you. Your team checks which products the subscription allows, works out the new price, edits the subscription in Seal and replies. The change that would grow the order waits in the queue, and sometimes the subscriber simply cancels instead.

The flow that works

The subscriber asks to change quantity, add an item or remove one.
AeroChat checks who they are and finds their subscription in Seal.
It offers only products your subscription rules allow that are in stock in Shopify, and tells them the new price per order.
It confirms, updates the items in Seal and tells them when the change starts.

What it looks like on WhatsApp

Customer: Can I add the vitamin C serum to my monthly order? (example)

AeroChat: Yes. Your monthly order is the Daily Moisturizer, 50 ml, for $32. Adding the Vitamin C serum, 30 ml, brings it to $58 per order. Add it from your next order on 1 December?

Customer: Yes.

AeroChat: Done. From 1 December your monthly order is the Daily Moisturizer and the Vitamin C serum, $58 per order.

In Seal Subscriptions: the Vitamin C serum, 30 ml, is added to the subscription’s items.

The recipe

Copy this into AeroChat

When a subscriber asks to change the quantity of an item, add a product or remove one, follow these steps.

Check their identity first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their Shopify orders.

Find their subscription in Seal by that email and read its items. If they have more than one subscription, ask which one.

For an added product, only offer products our subscription rules in Seal allow and that are in stock in Shopify.

Tell them the new price per order before you change anything.

Ask them to confirm.

Change the quantity, add the item or remove it in Seal.

Confirm the new items, the price per order and the date of the first order with the change.

If removing an item would leave the subscription empty, ask whether they want to pause or cancel instead, and do not remove it.

Never change the frequency unless they ask. Reply in the customer’s language.

Check your subscription rules in Seal cover the products you want to offer before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products, prices and stock.
Seal Subscriptions. In the Seal app, go to Settings, then General Settings, then API, and copy your API token. Paste it in when AeroChat asks.
Your knowledge base. Add short notes on products that go well together, so AeroChat can help a subscriber choose.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Seal Subscriptions, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Seal’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which products subscribers can add in chat, set by your subscription rules in Seal.
Whether AeroChat suggests an add-on when a subscriber asks about something else.
Your subscription prices and discounts, which stay in Seal and Shopify.

The result to expect

Subscribers change what they get in one conversation, and add-ons happen the moment they ask. Your team stops editing subscriptions by hand.

Measure it with your own numbers: item changes made in chat and average order value on subscriptions, for a month before and after.

Next: see every Seal Subscriptions workflow, including skipping a delivery.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Seal connection behind it. See what each channel does on the Seal Subscriptions integration page.

Change your first subscription from chat

Install AeroChat, paste the recipe, add your Seal token, and add an item to a test subscription from your own WhatsApp.

Install AeroChat on Shopify

7-day free trial.