Change Seal Subscriptions Shipping Addresses From WhatsApp
Yes. AeroChat works directly with Seal Subscriptions. When a subscriber asks to ship somewhere new, AeroChat takes the new address in the chat, reads it back, updates the shipping address on their Seal subscription and tells them which order goes there first.
This recipe handles “I’ve moved”, “send it to my work address” and “my address is wrong on my subscription” in chat. Part of connecting Seal Subscriptions to WhatsApp and AI chat.
What happens today
A subscriber moves and messages you a few days before the next order. Your team has to find the subscription in Seal, edit each address field carefully and reply. If the message waits, or a field is typed wrong, the next order ships to the old address and you pay to send it again.
The flow that works
- The subscriber asks to change their shipping address.
- AeroChat checks who they are and finds their subscription in Seal.
- It asks for the full new address, reads it back and asks them to confirm.
- It updates the shipping address in Seal and tells them which order will be the first to go there.
What it looks like on WhatsApp
Customer: New address for my tea subscription please. (example)
AeroChat: Of course. What is the new address, with postal code and country?
Customer: 9 Cedar Court, Flat 2, Millbrook, 4410, New Zealand.
AeroChat: To confirm: 9 Cedar Court, Flat 2, Millbrook, 4410, New Zealand. Is that right?
Customer: Yes.
AeroChat: Done. Your next order on 26 November and every one after it will ship there.
In Seal Subscriptions: the subscription’s shipping address is updated to the new address.
The recipe
Copy this into AeroChat
When a subscriber asks to change their shipping or delivery address, follow these steps.
- Check their identity first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their Shopify orders.
- Find their subscription in Seal by that email. If they have more than one, ask which ones to change.
- Ask for the full new address: name, street, apartment or unit, city, postal code and country, and a phone number for the courier if we need one.
- Read the address back and ask them to confirm.
- Update the shipping address on the subscription in Seal.
- Read the next upcoming billing attempt and tell them the first order that will ship to the new address.
- If the next order is already processed, tell them it may still go to the old address and hand the conversation to our team.
If the new country is one we do not ship to, change nothing. Say so and hand the conversation to our team. Reply in the customer’s language.
Change the address fields and shipping countries to match your store before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check who the subscriber is from their orders.
- Seal Subscriptions. In the Seal app, go to Settings, then General Settings, then API, and copy your API token. Paste it in when AeroChat asks.
- Your knowledge base. Add the countries you ship subscriptions to.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Seal Subscriptions, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Seal’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which countries AeroChat can accept a new address in.
- Whether moves to another country go to your team, since shipping costs may change.
- What happens to an order that already shipped to the old address.
The result to expect
Subscribers who move update their address in one conversation, before the next order ships. Fewer orders go to old addresses, and your team stops editing addresses by hand.
Measure it with your own numbers: address changes made in chat and orders resent because of a wrong address, for a month before and after.
Next: see every Seal Subscriptions workflow, including pausing a subscription.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Seal connection behind it. See what each channel does on the Seal Subscriptions integration page.
Change your first address from chat
Install AeroChat, paste the recipe, add your Seal token, and change the address on a test subscription from your own WhatsApp.
7-day free trial.