Pause or Cancel Seal Subscriptions From WhatsApp

Yes. AeroChat works directly with Seal Subscriptions. When a subscriber asks to stop, AeroChat asks why, offers a pause once, and then pauses, cancels or schedules a cancellation on their Seal subscription. When they come back, it resumes it.

This recipe handles “I need a break”, “cancel my subscription” and “start it again” in chat. Part of connecting Seal Subscriptions to WhatsApp and AI chat.

What happens today

A subscriber going away for a month often asks to cancel, because that is the button they know. If the reply is slow, another order bills and they feel trapped. When they come back, they have to sign up again from scratch, and some never do. Your team spends time on both ends of the same customer.

The flow that works

The subscriber asks to pause, cancel or resume.
AeroChat checks who they are and finds their subscription in Seal.
For a cancel, it asks why in one question and offers a pause once.
It pauses, cancels now, or schedules the cancellation for the date they ask, and confirms. Later, it resumes a paused subscription on request.

What it looks like on WhatsApp

Customer: Cancel my subscription please. (example)

AeroChat: I can do that. May I ask why? If you just need a break, I can pause it instead and resume it whenever you message me.

Customer: Oh, a pause is better. Moving house next month.

AeroChat: Done. Your subscription is paused and nothing will be billed. Message me when you are settled and I will resume it, and update your address too.

In Seal Subscriptions: the subscription status changes to paused.

The recipe

Copy this into AeroChat

When a subscriber asks to pause, resume, stop or cancel their subscription, follow these steps.

Check their identity first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their Shopify orders.

Find their subscription in Seal by that email. If they have more than one, ask which one.

To pause: pause it in Seal and tell them nothing will be billed until they ask to resume.

To resume: resume it in Seal and tell them the next billing date.

To cancel: ask why in one short question and offer a pause once. If they still want to cancel, ask whether now or after their next order. Cancel it in Seal now, or schedule the cancellation for the date they choose.

Confirm what changed and the date of any last order.

If they say a product was faulty or they were charged by mistake, hand the conversation to our team after making the change.

Offer the pause once only. Never argue, never ask twice and never delay a cancellation. Reply in the customer’s language.

Change the pause offer to match your rules before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check who the subscriber is from their orders.
Seal Subscriptions. In the Seal app, go to Settings, then General Settings, then API, and copy your API token. Paste it in when AeroChat asks.
Your knowledge base. Add your cancellation terms, so AeroChat answers questions about them.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Seal Subscriptions, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Seal’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Whether AeroChat offers a pause before canceling.
Any offer to stay, which AeroChat makes only if you write it into the recipe.
Your cancellation terms, which stay in Seal and your policies.

The result to expect

Subscribers who only need a break pause in seconds and come back with one message, instead of canceling and signing up again. Those who want to leave can cancel without a fight. No one gets billed while waiting for a reply.

Measure it with your own numbers: cancellation requests that became pauses, resumed subscriptions and cancellations, for a month before and after.

Next: see every Seal Subscriptions workflow, including skipping a single delivery.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Seal connection behind it. See what each channel does on the Seal Subscriptions integration page.

Handle your first pause request in chat

Install AeroChat, paste the recipe, add your Seal token, and pause a test subscription from your own WhatsApp.

Install AeroChat on Shopify

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