Skip Recharge Subscription Deliveries From WhatsApp

Yes. AeroChat works directly with Recharge. When a subscriber asks to skip a delivery, AeroChat finds their next queued charge in Recharge, skips it for the item they choose and tells them when their following delivery is.

This recipe handles “skip this month”, “I still have plenty” and “I’m away, don’t send the next one” in chat. Part of connecting Recharge to WhatsApp and AI chat.

What happens today

A subscriber still has half a bag left and the next charge is in two days. They do not remember how to log in to your customer portal, so they message you. If your team replies after the charge runs, the subscriber pays for something they did not want, asks for a refund, and may cancel the whole subscription.

The flow that works

The subscriber asks to skip a delivery.
AeroChat checks who they are against their Shopify orders and finds them in Recharge by email.
It reads their next queued charge and confirms the date and items with them.
It skips the charge in Recharge and tells them the date of their following delivery.

What it looks like on WhatsApp

Customer: I’m traveling in December, can you skip my next box? (example)

AeroChat: Of course. Your next box, with the Daily Greens powder and the Sleep blend, is due on 3 December. Skip both items, or just one?

Customer: Both.

AeroChat: Done. Your 3 December box is skipped and you will not be charged for it. Your next box is due on 3 January.

In Recharge: the 3 December charge shows as skipped for both subscription items.

The recipe

Copy this into AeroChat

When a subscriber asks to skip a delivery, follow these steps.

Check their identity first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their Shopify orders.

Find them in Recharge by that email and read their next queued charge.

Tell them the date of the charge and the items in it. If there is more than one item, ask whether to skip all of them or only some.

Ask them to confirm.

Skip the charge in Recharge for the items they chose.

Tell them the delivery is skipped, that they will not be charged for it, and the date of their following delivery.

If the charge is already processed, say so and hand the conversation to our team.

Allow at most 2 skips in a row (example). For a third, offer to move the next delivery date instead, or hand the conversation to our team. Reply in the customer’s language.

Change the limit on skips in a row to match your subscription rules before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check who the subscriber is from their orders.
Recharge. In the Recharge merchant portal, open Tools and apps, then API tokens, and create a token with Read and Write access for subscriptions, charges and customers. Paste it in when AeroChat asks.
Your knowledge base. Add your skip rules and cut-off times, so AeroChat answers questions about them.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Recharge, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Recharge’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How many deliveries in a row a subscriber can skip in chat.
Whether AeroChat offers a different product or a later date before skipping.
Your billing and cut-off rules, which stay in Recharge.

The result to expect

Subscribers skip a delivery in one short conversation, before the charge runs, instead of paying for a box they did not want. Fewer skips turn into refund requests or cancellations, and your team stops making the change by hand.

Measure it with your own numbers: skips made in chat, refunds on unwanted charges and cancellations, for a month before and after.

Next: see every Recharge workflow, including swapping products and changing addresses.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Recharge connection behind it. See what each channel does on the Recharge integration page.

Skip your first delivery from chat

Install AeroChat, paste the recipe, add your Recharge token, and skip a delivery on a test subscription from your own WhatsApp.

Install AeroChat on Shopify

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