Swap Recharge Subscription Products From WhatsApp

Yes. AeroChat works directly with Recharge. When a subscriber asks to change flavor, scent, size or product, AeroChat offers the in-stock options from your subscription range, confirms the price, and swaps the product on their Recharge subscription.

This recipe handles “can I try the vanilla instead?”, “switch me to the large size” and “I’m bored of this one” in chat. Part of connecting Recharge to WhatsApp and AI chat.

What happens today

A subscriber is tired of the same flavor. Changing it in your portal means logging in and finding the right setting, so many message you, and some simply cancel. Your team has to check what is in stock, confirm the price, make the change in Recharge and reply, while the next charge gets closer.

The flow that works

The subscriber asks to change their product.
AeroChat checks who they are and finds their subscription in Recharge.
It offers the products and variants in your subscription range that are in stock in Shopify, with the price.
It confirms the choice and the date it starts, and swaps the product on the subscription.

What it looks like on WhatsApp

Customer: Can I change my shampoo to the one for curly hair? (example)

AeroChat: Yes. You get the Everyday shampoo, 500 ml, every 6 weeks. The Curl Care shampoo, 500 ml, is in stock at the same price. Switch to Curl Care from your next delivery on 28 November?

Customer: Yes!

AeroChat: Done. From 28 November you will get the Curl Care shampoo, 500 ml, every 6 weeks.

In Recharge: the subscription’s variant changes to Curl Care shampoo, 500 ml, and the queued charge updates.

The recipe

Copy this into AeroChat

When a subscriber asks to change the flavor, scent, size or product on their subscription, follow these steps.

Check their identity first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their Shopify orders.

Find them in Recharge by email and read their active subscriptions. If they have more than one, ask which one to change.

Offer only products and variants in our subscription collection that are in stock in Shopify, with their price.

If the new price is different, say so clearly.

Confirm the new product and the date of the first delivery with it.

Change the subscription’s variant in Recharge and confirm the change.

If they ask for a product we do not sell on subscription, say so and suggest the closest option.

Never change frequency or quantity unless they ask. Reply in the customer’s language.

Name your subscription collection in the recipe before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products, variants and stock.
Recharge. In the Recharge merchant portal, open Tools and apps, then API tokens, and create a token with Read and Write access for subscriptions, charges and customers. Paste it in when AeroChat asks.
Your knowledge base. Add short notes on how your products differ, so AeroChat can help a subscriber pick.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Recharge, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Recharge’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which products subscribers can swap to in chat.
Whether swaps to a higher price need your team’s approval.
Your subscription prices and discounts, which stay in Recharge.

The result to expect

Subscribers who want something new get it in one conversation instead of canceling. Your team stops making product swaps by hand.

Measure it with your own numbers: swaps made in chat and cancellations that give “wanted something different” as the reason, for a month before and after.

Next: see every Recharge workflow, including pausing a subscription.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Recharge connection behind it. See what each channel does on the Recharge integration page.

Swap your first product from chat

Install AeroChat, paste the recipe, add your Recharge token, and swap the product on a test subscription from your own WhatsApp.

Install AeroChat on Shopify

7-day free trial.