Change Recharge Delivery Addresses From WhatsApp

Yes. AeroChat works directly with Recharge. When a subscriber asks to send their deliveries somewhere new, AeroChat takes the new address in the chat, reads it back, updates the address in Recharge and tells them which delivery will be the first to go there.

This recipe handles “I’ve moved”, “send it to my office” and “wrong address on my subscription” in chat. Part of connecting Recharge to WhatsApp and AI chat.

What happens today

A subscriber moves house and remembers their subscription a few days before the next charge. They message you with the new address. Your team has to find them in Recharge, edit the address carefully and reply. If the message waits too long, the next box ships to the old address, and you pay to send it again.

The flow that works

The subscriber asks to change their delivery address.
AeroChat checks who they are against their Shopify orders and finds their address in Recharge.
It asks for the full new address, reads it back and asks them to confirm.
It updates the address in Recharge and tells them which upcoming delivery goes there first.

What it looks like on WhatsApp

Customer: I’ve moved, can you update my address for the dog food? (example)

AeroChat: Of course. What is your new address, with postal code?

Customer: 42 Harbor View Road, Unit 7, Bayside, 3195.

AeroChat: Thanks. To confirm: 42 Harbor View Road, Unit 7, Bayside, 3195. Is that right?

Customer: Yes.

AeroChat: Done. Your next delivery on 20 November and every one after it will go to your new address.

In Recharge: the subscriber’s shipping address is updated, and the queued charges for that address now ship there.

The recipe

Copy this into AeroChat

When a subscriber asks to change their delivery address, follow these steps.

Check their identity first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their Shopify orders.

Find them in Recharge by email and read their addresses and the subscriptions on each.

If they have more than one address, ask which one to change.

Ask for the full new address: street, unit, city, postal code and country, and a phone number for the courier if we need one.

Read the address back and ask them to confirm.

Update the address in Recharge.

Read their next queued charge and tell them the first delivery that will go to the new address.

If the next charge is already processed, tell them that delivery may still go to the old address and hand the conversation to our team.

If the new country is one we do not ship to, do not change anything. Say so and hand the conversation to our team. Reply in the customer’s language.

Change the address fields and shipping countries to match your store before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check who the subscriber is from their orders.
Recharge. In the Recharge merchant portal, open Tools and apps, then API tokens, and create a token with Read and Write access for subscriptions, charges and customers. Paste it in when AeroChat asks.
Your knowledge base. Add the countries you ship subscriptions to, so AeroChat knows which addresses it can accept.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Recharge, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Recharge’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which countries AeroChat can accept a new address in.
Whether a change to a different country goes to your team, since shipping costs may change.
What happens to a delivery that already shipped to the old address.

The result to expect

Subscribers who move update their address in one conversation, before the next box ships. Fewer boxes go to old addresses, and your team stops editing addresses by hand.

Measure it with your own numbers: address changes made in chat and deliveries resent because of a wrong address, for a month before and after.

Next: see every Recharge workflow, including skipping a delivery.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Recharge connection behind it. See what each channel does on the Recharge integration page.

Change your first address from chat

Install AeroChat, paste the recipe, add your Recharge token, and change the address on a test subscription from your own WhatsApp.

Install AeroChat on Shopify

7-day free trial.