Pause or Cancel Recharge Subscriptions From WhatsApp

Yes. AeroChat works directly with Recharge. When a subscriber asks to pause or cancel, AeroChat asks why, offers to push the next delivery back as a pause, and cancels the subscription in Recharge with their reason if they still want to stop.

This recipe handles “I need a break”, “please cancel my subscription” and “stop sending these” in chat. Part of connecting Recharge to WhatsApp and AI chat.

What happens today

A subscriber who wants a break often does not see a pause option, so they ask to cancel. If the reply takes a day, they get charged again and feel trapped, which is the worst way for a subscription to end. Your team either cancels without asking why, or writes a long message trying to keep them, and loses the reason either way.

The flow that works

The subscriber asks to pause or cancel.
AeroChat checks who they are and finds their subscription in Recharge.
It asks why in one short question. If they want a break, it offers to move the next delivery back by up to the time you allow.
If they agree, it changes the next charge date. If they still want to cancel, it cancels in Recharge with their reason and confirms there will be no more charges.

What it looks like on WhatsApp

Customer: Please cancel my protein subscription. (example)

AeroChat: I can do that. May I ask why? If you just have too much at home, I can push your next delivery back by up to 3 months instead.

Customer: Yeah I have too much. Push it 2 months.

AeroChat: Done. Your next delivery moves from 25 November to 25 January, and nothing will be charged before then. Message me any time if you want it sooner or want to cancel.

In Recharge: the subscription’s next charge date changes from 25 November to 25 January.

The recipe

Copy this into AeroChat

When a subscriber asks to pause, stop or cancel their subscription, follow these steps.

Check their identity first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their Shopify orders.

Find them in Recharge by email and read their active subscriptions. If they have more than one, ask which one.

Ask why in one short question.

If they want a break or have too much product, offer to move the next delivery back by up to 3 months (example). If they agree, change the next charge date in Recharge and tell them the new date.

If they still want to cancel, confirm, then cancel the subscription in Recharge with their reason. Tell them it is canceled and no further charges will be made.

If they say a product was faulty or they were charged by mistake, hand the conversation to our team after canceling.

Offer the pause once only. Never argue, never ask twice and never delay a cancellation. Reply in the customer’s language.

Change the longest pause you allow before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check who the subscriber is from their orders.
Recharge. In the Recharge merchant portal, open Tools and apps, then API tokens, and create a token with Read and Write access for subscriptions, charges and customers. Paste it in when AeroChat asks.
Your knowledge base. Add your cancellation terms, so AeroChat answers questions about them.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Recharge, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Recharge’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

The longest pause AeroChat can offer.
Whether AeroChat offers a pause at all before canceling.
Any discount for staying, which AeroChat offers only if you write it into the recipe.

The result to expect

Subscribers who only need a break get one in seconds, and those who want to leave can cancel without a fight, with their reason recorded in Recharge. No one gets charged while waiting for a reply.

Measure it with your own numbers: cancellation requests that became pauses, cancellations, and cancellation reasons, for a month before and after.

Next: see every Recharge workflow, including skipping a single delivery.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Recharge connection behind it. See what each channel does on the Recharge integration page.

Handle your first pause request in chat

Install AeroChat, paste the recipe, add your Recharge token, and ask your own chat to pause a test subscription.

Install AeroChat on Shopify

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