Share Printify Shipment Tracking on WhatsApp
Yes. AeroChat works directly with Printify. When a customer asks for tracking, AeroChat reads the shipments on their Printify order and sends the carrier, tracking number and tracking link for each parcel, and the delivery date once it is delivered.
This recipe answers “can I get my tracking?”, “which courier is it with?” and “it says delivered but I don’t have it” in chat, from your own Printify orders. Part of connecting Printify to WhatsApp and AI chat.
What happens today
When a Printify order ships, the tracking sits in Printify and in the Shopify shipping email. Customers who missed the email, or who ordered several items that ship from different facilities, message you for it. Your team finds the order, copies each tracking number and pastes them back, and has to explain why one order came with two numbers.
The flow that works
- The customer asks for tracking.
- AeroChat checks the order number and the customer’s details in Shopify.
- It finds the Printify order and reads its shipments: carrier, tracking number, tracking link, delivery date and the items in each.
- It sends one line per parcel with the link, and explains anything not yet shipped.
What it looks like on WhatsApp
Customer: Can I have tracking for order 5068? I got a mug but no t-shirt. (example)
AeroChat: Your order #5068 shipped in two parcels from different print facilities. The mug was delivered on 8 November. The t-shirt shipped on 9 November with DHL eCommerce, tracking number 1234567890 (example), and here is the tracking link. It is on its way to you.
In Printify: nothing changes. AeroChat read the order’s two shipments and the items in each.
The recipe
Copy this into AeroChat
When a customer asks for tracking, which carrier has their order, or says an item has not arrived, follow these steps.
- Ask for the order number and check the email or phone number matches the order in Shopify.
- Find the Printify order with the same store order number and read its shipments.
- For each shipment, send the items in it, the carrier, the tracking number and the tracking link in one line.
- If a shipment has a delivery date, say it was delivered and when.
- If some items are not in any shipment yet, read their status and say they are still being made or waiting to ship.
- If a shipment shows delivered but the customer does not have it, ask them to check with neighbors and their mailbox, then hand the conversation to our team with the order number and tracking.
Never share tracking for an order whose details do not match. Reply in the customer’s language.
Change the steps for a missing delivered parcel to match your policy before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can look up orders and check the customer’s details.
- Printify. In Printify, open My Profile, then Connections, and generate a personal access token with the orders scopes. Paste it in, with your Printify shop ID, when AeroChat asks.
- Your knowledge base. Add your policy for parcels marked delivered that did not arrive, so AeroChat tells the customer the right next step.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Printify, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Printify’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- What happens when a parcel shows delivered and the customer does not have it.
- How a customer proves the order is theirs before AeroChat shares tracking.
- Whether AeroChat mentions that items can ship from different facilities on your product pages too.
The result to expect
Customers get every tracking number for their order in one message, with a plain explanation when items arrive separately. Your team stops copying tracking numbers out of Printify.
Measure it with your own numbers: tracking requests answered in chat without your team, for a month before and after.
Next: see every Printify workflow, including print order status questions.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Printify connection behind it. See what each channel does on the Printify integration page.
Share your first tracking link from chat
Install AeroChat, paste the recipe, add your Printify token, and ask your own chat for tracking on a shipped order.
7-day free trial.