Printify Production Status in Chat for Wix Stores
Yes. AeroChat works directly with Printify. When a customer of your Wix store asks about their order, AeroChat finds the Printify order behind it, reads its status and each item’s status, and explains it in plain words: waiting to print, in production or shipped.
This recipe is for Wix stores that sell print on demand products through Printify. It answers “has my order been made yet?” and “why is it taking so long?” in chat. Part of connecting Printify to WhatsApp and AI chat, where you can also see the Shopify version.
What happens today
Every Printify item is made after it is ordered, so it takes longer than stock. A few days after ordering from your Wix store, the customer sees no tracking and messages you on WhatsApp or through your site’s chat. Someone opens Printify, finds the order, reads the status of each item and explains production times again.
The flow that works
- The customer asks about their order.
- AeroChat verifies the order number and the customer’s email or phone number in Wix.
- It finds the Printify order whose store order label matches the Wix order and reads its status and each item’s status.
- It explains the status in plain words with your production time, and sends tracking if anything has shipped.
What it looks like on WhatsApp
Customer: Is my embroidered cap made yet? Order 20318. (example)
AeroChat: To keep your order private, can you confirm the email you ordered with?
Customer: tom.reyes@example.com
AeroChat: Thanks, Tom. Your cap for order #20318 is in production now. Each cap is made when it is ordered, which takes 3 to 6 business days (example), then it ships. You’ll get the tracking link as soon as it does.
In Printify: nothing changes. AeroChat verified the customer in Wix and read the Printify order’s status.
The recipe
Copy this into AeroChat
When a customer asks about their order, why it has not shipped or whether it has been made, follow these steps.
- Ask for the order number, if they have not given it.
- Check the email or phone number they give, or the WhatsApp number they are messaging from, matches the order in Wix.
- Find the Printify order whose store order label matches the Wix order, and read its status and the status of each item.
- Explain the status in plain words: pending or on hold means it is waiting to go to print, sending to production or in production means it is being made, fulfilled means it has shipped, partially fulfilled means some items have shipped.
- Give our production time from the knowledge base, for example 3 to 6 business days, then shipping (example).
- If anything has shipped, send the carrier, tracking number and tracking link.
- If the order or an item shows has issues, unfulfillable or canceled, tell them our team will contact them and hand the conversation over with the order details.
Never share an order whose details do not match. Never promise a ship date. Reply in the customer’s language.
Change the production time to match your products before you paste it.
What to connect
- Your Wix store. Built in. Connect Wix from the AeroChat dashboard so AeroChat can look up orders and check the customer’s details. There is no Wix key to create.
- Printify. In Printify, open My Profile, then Connections, and generate a personal access token with the orders scopes. Copy it right away, because Printify shows it only once. Paste it in, with your Printify shop ID, when AeroChat asks.
- Your knowledge base. Add production and shipping times for each product type, so AeroChat gives the right answer.
Each Printify order keeps the order ID and label from your store, so AeroChat can match it to the Wix order. Printify’s tokens are valid for one year, so set a reminder to renew yours.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Printify, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Printify’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- The production and shipping times AeroChat quotes for each product.
- Which order problems go to your team, and what your team offers.
- How a customer proves the order is theirs.
The result to expect
Customers waiting on a made-to-order item get a clear answer and a fair idea of timing, which heads off many follow-up messages. Your team stops explaining production times by hand.
Measure it with your own numbers: order status questions answered in chat without your team, for a month before and after.
Next: share Printify tracking links in chat for Wix stores.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same connection behind it. See what each channel does on the Printify integration page.
Answer your first Printify order question in chat
Paste the recipe, add your Printify token, and ask your own chat where a recent print order is.
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