Printify Shipment Tracking in Chat for Wix Stores

Yes. AeroChat works directly with Printify. When a customer of your Wix store asks where their parcel is, AeroChat reads the order’s shipments from Printify and sends the carrier, tracking number and tracking link, with the items in each parcel and the delivery date once it is delivered.

This recipe is for Wix stores that sell print on demand products through Printify. It answers “where is my parcel?” and “only part of my order came” from Printify’s own shipment records. Part of connecting Printify to WhatsApp and AI chat, where you can also see the Shopify version.

What happens today

A Printify order ships, sometimes in more than one parcel. The customer missed the email, or one item arrived without the other, and messages you. Your team opens Printify, copies each tracking link and explains which item is in which parcel.

The flow that works

The customer asks where their parcel is.
AeroChat verifies the order number and the customer’s email or phone number in Wix.
It finds the Printify order whose store order label matches and reads its shipments.
It sends the carrier, tracking number and tracking link for each shipment, says which items are in it, and gives the delivery date if it is delivered.
If nothing has shipped, it says the order is still being made.

What it looks like on WhatsApp

Customer: I got the poster but not the frame. Order 20291. (example)

AeroChat: Can you confirm the email on the order?

Customer: amira.s@example.com

AeroChat: Thanks, Amira. Order #20291 shipped in two parcels. The poster was delivered on 4 November. The frame shipped separately with UPS, tracking number 1Z999AA10123456784 (example). Here’s the tracking link.

In Printify: nothing changes. AeroChat read the order’s two shipments and the items in each.

The recipe

Copy this into AeroChat

When a customer asks where their parcel is or says part of their order is missing, follow these steps.

Ask for the order number, if they have not given it.

Check the email or phone number they give matches the order in Wix.

Find the Printify order whose store order label matches the Wix order, and read its shipments.

For each shipment, send the carrier, the tracking number and the tracking link, and say which items are in it.

If a shipment shows a delivery date, tell them when it was delivered.

If nothing has shipped, tell them it is still being made and that the tracking link comes once it ships.

If the order shows as fulfilled but an item is in no shipment, or a delivered parcel did not arrive, hand the conversation to our team with the order details.

Never share an order whose details do not match. Reply in the customer’s language.

Change the wording to match your store before you paste it.

What to connect

Your Wix store. Built in. Connect Wix from the AeroChat dashboard so AeroChat can check the customer’s details.
Printify. In Printify, open My Profile, then Connections, and generate a personal access token with the orders scopes. Paste it in, with your Printify shop ID, when AeroChat asks.

Printify lists each shipment with its carrier, tracking number, tracking link, delivery date and the items it contains, so split parcels are easy to explain.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Printify, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Printify’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which delivery problems go to your team.
What your team offers when a parcel is lost.
How a customer proves the order is theirs.

The result to expect

Customers find their parcel without waiting for your team, and split shipments stop turning into complaints.

Measure it with your own numbers: tracking questions answered in chat without your team, for a month before and after.

Next: answer “has my order been made yet?” from Printify for Wix stores.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same connection behind it. See what each channel does on the Printify integration page.

Send your first Printify tracking link from the chat

Paste the recipe, add your Printify token, and ask your own chat where a shipped order is.

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