Answer Print Order Status Questions on WhatsApp with Printify
Yes. AeroChat works directly with Printify. When a customer asks about their order, AeroChat finds the Printify order behind the Shopify order, reads its status and explains it in plain words: waiting to print, in production or shipped.
This recipe answers “where is my order?”, “why is it taking so long?” and “has it been made yet?” in chat, from your own Printify orders. Part of connecting Printify to WhatsApp and AI chat.
What happens today
Print on demand orders take longer than stock items, because each one is made after it is ordered. Customers do not always read the production time on your product page. A few days after ordering, they see no tracking and message you, worried. Your team opens Printify, finds the order, reads the status and explains production times again.
The flow that works
- The customer asks about their order.
- AeroChat checks the order number and the customer’s email or phone number in Shopify.
- It finds the Printify order with the same store order number and reads its status and line items.
- It explains the status in plain words with your production time, and sends tracking if it has shipped.
What it looks like on WhatsApp
Customer: Why hasn’t my poster shipped? I ordered on Monday. Order 4120. (example)
AeroChat: Your order #4120 is in production. Every poster is printed when it is ordered, which takes 2 to 5 business days, and then it ships. Yours went to print yesterday, so it should ship within the next few days. You will get your tracking link as soon as it does.
In Printify: nothing changes. AeroChat read the order’s status.
The recipe
Copy this into AeroChat
When a customer asks about their order, why it has not shipped or whether it has been made, follow these steps.
- Ask for the order number, if they have not given it.
- Check the email or phone number they give, or the WhatsApp number they are messaging from, matches the order in Shopify.
- Find the Printify order with the same store order number and read its status and the status of each item.
- Explain the status in plain words: on hold or pending means it is waiting to go to print, sending to production or in production means it is being made, fulfilled means it has shipped, partially fulfilled means some items have shipped.
- Give our production time from the knowledge base, for example “2 to 5 business days, then shipping” (example).
- If anything has shipped, send the carrier, tracking number and tracking link.
- If the order or an item shows has issues, unfulfillable or canceled, tell them our team will contact them and hand the conversation over with the order details.
Never share an order whose details do not match. Never promise a ship date. Reply in the customer’s language.
Change the production time to match your products before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can look up orders and check the customer’s details.
- Printify. In Printify, open My Profile, then Connections, and generate a personal access token with the orders scopes. Paste it in, with your Printify shop ID, when AeroChat asks.
- Your knowledge base. Add production and shipping times for each product type, so AeroChat gives the right answer.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Printify, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Printify’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- The production and shipping times AeroChat quotes for each product.
- Which order problems go to your team, and what your team offers.
- How a customer proves the order is theirs before AeroChat shares the status.
The result to expect
Customers waiting on a made-to-order item get a clear answer and a realistic time, which heads off many “where is my order?” follow-ups. Your team stops explaining production times by hand.
Measure it with your own numbers: order status questions answered in chat without your team, for a month before and after.
Next: see every Printify workflow, including address changes before printing.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Printify connection behind it. See what each channel does on the Printify integration page.
Answer your first print order question in chat
Install AeroChat, paste the recipe, add your Printify token, and ask your own chat where a recent print order is.
7-day free trial.