Check Restock List Sign-Ups on WhatsApp with Notify Me
Yes. AeroChat works directly with Notify Me. It finds the shopper’s restock sign-ups in Notify Me by email, phone or WhatsApp number and tells them which products they are waiting for and whether their alert has gone out.
This recipe answers “am I on the list?”, “did I sign up for the right size?” and “why haven’t I heard anything?” in chat, from your own Notify Me data. Part of connecting Notify Me to WhatsApp and AI chat.
What happens today
A shopper signed up for an alert weeks ago and has heard nothing. They are not sure they used the right email or picked the right size, so they message you. Your team opens Notify Me, searches for them, checks the variant and writes back. Multiply that by every sold-out best seller and it becomes a daily chore, and a shopper who gets no answer may buy the item somewhere else.
The flow that works
- The shopper asks whether they are on the restock list.
- AeroChat finds their sign-ups in Notify Me by the email, phone or WhatsApp number they give or are messaging from.
- It replies with each product and variant, the sign-up date and whether the alert has gone out.
- If there is no sign-up, or the variant is wrong, it checks live stock in Shopify and sends the product link so they can sign up again.
What it looks like on WhatsApp
Customer: Am I on the list for the Juniper knit cardigan? I can’t remember if I picked S or M. (example)
AeroChat: You are on the list for the Juniper knit cardigan in S. You signed up on 2 November with this WhatsApp number, and the alert has not gone out yet because S is still sold out. M is also sold out right now. Would you like the link to sign up for M as well?
Customer: Yes please.
In Notify Me: nothing changes. AeroChat found the sign-up by the customer’s WhatsApp number and read its variant and status.
The recipe
Copy this into AeroChat
When a shopper asks whether they are on a restock, waitlist or back in stock list, follow these steps.
- Find their sign-ups in Notify Me by the WhatsApp number they are messaging from. If there are none, ask for the email or phone number they used and search again.
- For each sign-up, read the product, the variant, the sign-up date and whether the first alert was sent.
- Reply with one line per sign-up, for example “Juniper knit cardigan, size S, signed up 2 November, alert not sent yet” (example).
- If the alert was sent, tell them the date and check Shopify stock. If it is sold out again, say so and send the product link to sign up again.
- If they signed up for the wrong variant, or there is no sign-up, check Shopify stock for the variant they want and send the product link so they can sign up with the Notify me button.
Never share another shopper’s details. Do not promise a restock date unless it is in the knowledge base. Reply in the customer’s language.
Change the reply format and the restock dates you allow AeroChat to share before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products, variants and live stock.
- Notify Me. Open Notify Me in your Shopify admin, go to Settings, then API keys, and click Generate API key. Copy the key and paste it in when AeroChat asks.
- Your knowledge base. Add any confirmed restock dates, so AeroChat can share them when a shopper asks.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Notify Me, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Notify Me’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which restock dates, if any, AeroChat may share.
- Whether AeroChat suggests a similar product that is in stock while the shopper waits.
- How restock alerts are sent, which stays in your Notify Me settings.
The result to expect
Shoppers waiting on a sold-out item get a clear answer in seconds, and the ones who signed up for the wrong size get the chance to fix it. Your team stops searching Notify Me by hand for every “am I on the list?” message.
Measure it with your own numbers: restock questions answered in chat without your team, and new sign-ups that came from a chat link, for a month before and after.
Next: see every Notify Me workflow, including pre-order status questions.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Notify Me connection behind it. See what each channel does on the Notify Me integration page.
Answer your first restock question in chat
Install AeroChat, paste the recipe, add your Notify Me API key, and ask your own chat whether you are on the list for a sold-out item.
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