Redeem Joy Loyalty Points for Rewards on WhatsApp

Yes. AeroChat works directly with Joy Loyalty. It shows the rewards a customer can afford, redeems the one they choose through your Joy redemption program, and sends the coupon code in the same chat.

This recipe turns “can I use my points?” into a coupon code in a few messages, through your own Joy program. Part of connecting Joy Loyalty to WhatsApp and AI chat.

What happens today

A customer is ready to order and remembers their points. To use them, they have to log in, open the rewards widget, pick a reward and copy the code before checkout. If they ask your team instead, someone has to redeem it in Joy and paste the code back. Either way, some customers check out without their reward and feel the program did not work for them.

The flow that works

The customer asks to use their points in chat.
AeroChat finds them in Joy and reads your redemption programs.
It lists only the rewards they can afford, with the points each costs.
The customer picks one and confirms. AeroChat redeems it through Joy and sends the coupon code and the new balance.

What it looks like on WhatsApp

Customer: Can I use my points on my order today? (example)

AeroChat: Yes. You have 1,240 points. You can choose $5 off for 500 points, $10 off for 1,000 points, or free shipping for 300 points. Which would you like?

Customer: $10 off.

AeroChat: That uses 1,000 points. Shall I go ahead?

Customer: Yes.

AeroChat: Done. Your code is JOY-8KD2Q (example). Enter it at checkout for $10 off. You have 240 points left.

In Joy: 1,000 points are spent through the “$10 off” redemption program and the coupon appears in the customer’s rewards.

The recipe

Copy this into AeroChat

When a customer wants to use or redeem their points, follow these steps.

If we do not know their email, ask for the email on their store account.

Find the customer in Joy by that email and read their available points.

Read our redemption programs in Joy. List only the rewards they have enough points for, with the points each one costs.

When they choose, repeat the reward and the points it uses, and ask them to confirm.

After a clear yes, redeem the points through that Joy redemption program.

Send the coupon code, how to use it at checkout, and their new points balance.

If they do not have enough points for any reward, tell them how many more they need for the cheapest one.

Never redeem without the customer’s confirmation. Never change a points balance in any other way. Reply in the customer’s language.

Change which rewards AeroChat offers first to match your program before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
Joy Loyalty. In the Joy Loyalty app settings in your Shopify admin, copy the App Key and the Secret Key and paste them in when AeroChat asks. As of November 2026, REST API access needs Joy’s Pro plan or higher.
Your knowledge base. Add a line on how coupon codes work in your store, such as whether they combine with other discounts.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Joy, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Joy’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which redemption programs exist in Joy and what they cost in points.
Whether some rewards stay redeemable only on your store, not in chat.
How your team handles a request to reverse a redemption.

The result to expect

Customers use their points in the conversation and check out with the code in hand. Your team stops redeeming rewards in Joy on request.

Measure it with your own numbers: redemptions made in chat, and orders that used a Joy coupon, for a month before and after.

Next: see every Joy Loyalty workflow, including sending a referral link.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Joy connection behind it. See what each channel does on the Joy Loyalty integration page.

Redeem your first reward in chat

Install AeroChat, paste the recipe, add your Joy keys, and ask your own chat to use your points.

Install AeroChat on Shopify

7-day free trial.