Send Joy Loyalty Referral Links on WhatsApp

Yes. AeroChat works directly with Joy Loyalty. When a customer asks to refer a friend, it creates a referral invitation for them in Joy and sends the link in the chat, ready to forward.

This recipe answers “can I get a referral link?” and “how many friends have I referred?” in chat, from your own Joy referral program. Part of connecting Joy Loyalty to WhatsApp and AI chat.

What happens today

A happy customer says they want to tell a friend. The referral link is inside the rewards widget on your store, so they have to log in, find it and copy it. Many never do. The moment they were most willing to share passes while they search.

The flow that works

The customer asks how to refer a friend, or says they want to share your store.
AeroChat finds them in Joy by email and creates a referral invitation.
It sends the link with the referral reward explained in one line.
On WhatsApp, the customer forwards the link to their friend in one tap.

What it looks like on WhatsApp

Customer: My friend loves my order, how can I send her a discount? (example)

AeroChat: Here is your referral link: https://yourstore.com/?ref=2kxRoq (example). Your friend gets 10% off her first order, and you get 500 points when she places it. You can forward this message straight to her.

In Joy: a referral invitation is created for the customer’s email, with its link and referral code.

The recipe

Copy this into AeroChat

When a customer asks about referring a friend, or says a friend wants to buy from us, follow these steps.

If we do not know their email, ask for the email on their store account.

Find the customer in Joy by that email. If they are not in the program, explain how to join first.

Create a referral invitation in Joy for that email.

Send the link and explain the reward for both people in one line, from our referral settings.

Tell them they can forward the message to their friend.

If they ask how many friends they have referred, read their referral summary in Joy and reply.

Never promise a reward that is not in our referral settings. Reply in the customer’s language.

Change the reward line to match your referral program before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
Joy Loyalty. In the Joy Loyalty app settings in your Shopify admin, copy the App Key and the Secret Key and paste them in when AeroChat asks. As of November 2026, REST API access needs Joy’s Pro plan or higher. The referral program must be switched on in Joy.
Your knowledge base. Add your referral terms in a few lines, so AeroChat can answer “when do I get my points?”.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Joy, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Joy’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

The referral rewards for both sides, set in Joy.
Whether AeroChat offers the link only when asked, or also after a customer says they are happy with an order.
How you handle referral disputes on your team.

The result to expect

Customers get a link they can forward while they are still keen to share. More referral invitations go out, and your team does not dig links out of Joy by hand.

Measure it with your own numbers: referral links sent in chat, and referred first orders in Joy, for a month before and after.

Next: see every Joy Loyalty workflow, including checking a VIP tier.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Joy connection behind it. See what each channel does on the Joy Loyalty integration page.

Send your first referral link in chat

Install AeroChat, paste the recipe, add your Joy keys, and ask your own chat for a link to send a friend.

Install AeroChat on Shopify

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