Check Your Joy Loyalty VIP Tier on WhatsApp

Yes. AeroChat works directly with Joy Loyalty. It reads the customer’s current VIP tier and how many points they need for the next one from Joy, and explains the benefits of each tier in the chat.

This recipe answers “what tier am I in?” and “how close am I to Gold?” in chat, from your own Joy tiers. Part of connecting Joy Loyalty to WhatsApp and AI chat.

What happens today

VIP tiers only work when customers know where they stand. Most never open the rewards page to check, so they do not know that one more order would move them up. When they do ask your team, someone has to open Joy, find the customer and work out the gap.

The flow that works

The customer asks about their tier or status in chat.
AeroChat finds them in Joy by email and reads their tier and the points needed for the next one.
It reads your tier settings and names two or three benefits of the next tier.
It offers the next step, such as products that would close the gap.

What it looks like on WhatsApp

Customer: Am I a VIP yet? (example)

AeroChat: You are in our Silver tier. You need 420 more points to reach Gold, which gives you free shipping on every order and double points in your birthday month. At 1 point per dollar, that is about $420 in orders. Would you like to see what is new this week?

In Joy: nothing changes. AeroChat read the customer’s tier, the points to the next tier and your tier benefits.

The recipe

Copy this into AeroChat

When a customer asks about their VIP tier, status or level, follow these steps.

If we do not know their email, ask for the email on their store account.

Find the customer in Joy by that email.

Tell them their current tier in one line.

Tell them how many points they need for the next tier, and roughly how much spending that is, using our earning rate in Joy.

Read our tiers in Joy and name two or three benefits of the next tier.

If they are already in the top tier, thank them and list their current benefits.

Never promise a tier change or move a customer between tiers. Joy does that on its own rules. Reply in the customer’s language.

Change the benefits AeroChat mentions to the ones your customers care about most before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can suggest products.
Joy Loyalty. In the Joy Loyalty app settings in your Shopify admin, copy the App Key and the Secret Key and paste them in when AeroChat asks. As of November 2026, REST API access needs Joy’s Pro plan or higher.
Your knowledge base. Add a short note on how your tiers work, such as whether tiers reset each year.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Joy, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Joy’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Your tiers, thresholds and benefits in Joy.
Whether AeroChat suggests products to close the gap, or only reports the tier.
Any special treatment for top-tier customers, such as a faster handover to your team.

The result to expect

Customers know their tier and the gap to the next one, which gives them a concrete reason to order again. Your team stops working out tier gaps by hand.

Measure it with your own numbers: tier questions answered in chat, and orders from customers who asked about their tier, for a month before and after.

Next: see every Joy Loyalty workflow, including checking a points balance.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Joy connection behind it. See what each channel does on the Joy Loyalty integration page.

Tell customers their tier in chat

Install AeroChat, paste the recipe, add your Joy keys, and ask your own chat which tier you are in.

Install AeroChat on Shopify

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