Check Joy Loyalty Points on WhatsApp

Yes. AeroChat works directly with Joy Loyalty. It finds the customer in Joy by email, reads their available and pending points, and tells them what those points can buy, in the chat they started.

This recipe answers “how many points do I have?” and “what can I get with them?” in chat, from your own Joy program. Part of connecting Joy Loyalty to WhatsApp and AI chat.

What happens today

A customer wants to know their points before they place an order. They have to log in to your store and open the rewards widget, or message you and wait while someone looks them up in Joy. Many give up and order without using their points, which is the moment the program was meant to bring them back.

The flow that works

The customer asks about their points in chat.
AeroChat asks for the email on their account if it does not have it, and finds them in Joy.
It replies with their available points, any pending points and the best reward they can afford now.
It offers the next step: redeem now, or keep saving for a bigger reward.

What it looks like on WhatsApp

Customer: How many points do I have? My email is mia@example.com (example)

AeroChat: You have 860 points, and 120 more are pending from your order last week. 500 points gets you $5 off, and 1,000 points gets you $10 off. Would you like the $5 coupon now, or save for the $10 one?

Customer: I’ll save, thanks.

In Joy: nothing changes. AeroChat found the customer by email and read their points and your redemption programs.

The recipe

Copy this into AeroChat

When a customer asks about their points or rewards balance, follow these steps.

If we do not know their email, ask for the email on their store account.

Find the customer in Joy by that email. If there is no match, ask if they used another email, then explain how to join the program.

Reply with their available points in one line. If they have pending points, say how many and that they become available once the order is confirmed.

Read our redemption programs in Joy and name the best reward they can afford now, and the next one up.

Ask if they would like to redeem now. If yes, use the redeem points workflow.

Never change a points balance. Never share another customer’s points. Reply in the customer’s language.

Change how many rewards AeroChat names to match your program before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
Joy Loyalty. In the Joy Loyalty app settings in your Shopify admin, copy the App Key and the Secret Key and paste them in when AeroChat asks. As of November 2026, REST API access needs Joy’s Pro plan or higher.
Your knowledge base. Add your program rules in a few lines, such as how long pending points take, so AeroChat can answer follow-up questions.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Joy, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Joy’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Your earning and redemption rules in Joy, since AeroChat only reads them.
Whether AeroChat suggests redeeming now or just reports the balance.
Who handles points disputes on your team.

The result to expect

Customers learn their balance in a few seconds without logging in, and more of them use their points on the next order. Your team stops looking up balances in Joy by hand.

Measure it with your own numbers: points questions answered in chat, and redemptions in Joy, for a month before and after.

Next: see every Joy Loyalty workflow, including redeeming points in the chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Joy connection behind it. See what each channel does on the Joy Loyalty integration page.

Answer your first points question in chat

Install AeroChat, paste the recipe, add your Joy keys, and ask your own chat how many points you have.

Install AeroChat on Shopify

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