Skip the Next Appstle Subscription Delivery on WhatsApp
Yes. AeroChat works directly with Appstle Subscriptions. It finds the subscriber’s contract in Appstle, tells them the date of their next order, and skips it when they confirm, in the chat they started.
This recipe handles “can I skip this month?” in chat, through your own Appstle subscriptions. Part of connecting Appstle Subscriptions to WhatsApp and AI chat.
What happens today
A subscriber still has last month’s box, or is going away. They do not remember how to log in to the portal, so they message you. If nobody answers before the billing date, they are charged for an order they did not want, and some cancel instead of asking again.
The flow that works
- The subscriber asks to skip a delivery in chat.
- AeroChat finds their subscription in Appstle by email and reads the upcoming orders.
- It tells them the date and products of the next order, and the date of the one after.
- After they confirm, it skips the next order and confirms the new next date.
What it looks like on WhatsApp
Customer: I still have plenty of protein powder, can I skip the next one? (example)
AeroChat: Your next order is on 21 November: 1 tub of Vanilla Whey. If I skip it, the following order is on 21 December. Shall I skip 21 November?
Customer: Yes.
AeroChat: Done. You will not be charged on 21 November. Your next order is on 21 December.
In Appstle: the next upcoming order on the contract is marked as skipped.
The recipe
Copy this into AeroChat
When a subscriber asks to skip a delivery, follow these steps.
- If we do not know their email, ask for the email on their store account.
- Find their subscriptions in Appstle. If they have more than one active subscription, ask which one.
- Read the upcoming orders. Tell them the date and products of the next order, and the date of the one after it.
- Ask them to confirm the skip.
- After a clear yes, skip the next upcoming order in Appstle.
- Confirm that they will not be charged on that date and give the new next order date.
- If they want to skip a later order instead, skip that specific order.
Never skip without confirmation. Reply in the customer’s language.
Change how far ahead subscribers can skip to match your policy before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
- Appstle Subscriptions. In your Appstle admin, go to More, then API Access, and create an API key. Paste it in when AeroChat asks. As of November 2026, your Appstle plan must include API access.
- Your knowledge base. Add your skip policy, such as how close to the billing date a skip is still possible.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Appstle Subscriptions, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Appstle’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Your skip rules, such as a cutoff before the billing date.
- Whether AeroChat can skip several orders in a row or hands that to your team.
- What AeroChat says when a skip is too late for an order already billed.
The result to expect
Subscribers skip in a few messages before the billing date, so fewer unwanted charges and fewer cancellations from frustration. Your team stops skipping orders in Appstle on request.
Measure it with your own numbers: skips made in chat, refunds for unwanted renewals, and cancellations, for a month before and after.
Next: see every Appstle Subscriptions workflow, including changing how often it arrives.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Appstle connection behind it. See what each channel does on the Appstle Subscriptions integration page.
Let subscribers skip in chat
Install AeroChat, paste the recipe, add your Appstle API key, and ask your own chat to skip your next delivery.
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