Change Appstle Subscription Frequency on WhatsApp
Yes. AeroChat works directly with Appstle Subscriptions. It reads the frequencies the subscriber’s selling plan allows, offers only those, and updates the interval on their Appstle subscription when they choose.
This recipe handles “can I get it every six weeks instead?” in chat, through your own Appstle selling plans. Part of connecting Appstle Subscriptions to WhatsApp and AI chat.
What happens today
A subscriber is getting more than they use. Instead of changing the frequency, many cancel, because they do not know they can or the portal is hard to find. The ones who ask your team wait for someone to check which frequencies the plan allows and change it in Appstle.
The flow that works
- The subscriber asks for deliveries more or less often.
- AeroChat finds their subscription in Appstle and reads the billing intervals their selling plan allows.
- It offers only those intervals and mentions any price difference.
- When they choose, it updates the interval and tells them the new next order date.
What it looks like on WhatsApp
Customer: The dog food arrives too often, can we space it out? (example)
AeroChat: You get it every 4 weeks now. Your plan also offers every 6 or every 8 weeks, at the same price per bag. Which would you like?
Customer: Every 6 weeks.
AeroChat: Done. You will get it every 6 weeks from now on. Your next order moves to 9 December.
In Appstle: the billing interval on the subscription changes to every 6 weeks and the next order date is recalculated.
The recipe
Copy this into AeroChat
When a subscriber asks to change how often their subscription arrives, follow these steps.
- If we do not know their email, ask for the email on their store account.
- Find their subscription in Appstle. If they have more than one, ask which one.
- Tell them their current frequency.
- Read the billing intervals their selling plan allows and offer only those. If the price per order changes with the frequency, say so.
- When they choose, update the interval on the subscription in Appstle.
- Tell them the new frequency and the new next order date.
- If they want a frequency the plan does not offer, say so plainly and hand the conversation to our team.
Never set a frequency that the selling plan does not offer. Reply in the customer’s language.
Make sure your selling plans in Appstle include the frequencies you want to offer before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
- Appstle Subscriptions. In your Appstle admin, go to More, then API Access, and create an API key. Paste it in when AeroChat asks. As of November 2026, your Appstle plan must include API access.
- Your knowledge base. Add a line on why frequencies differ in price, if they do.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Appstle Subscriptions, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Appstle’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which frequencies each selling plan offers in Appstle.
- Whether discounts change with the frequency.
- Who handles requests for a frequency you do not offer.
The result to expect
Subscribers adjust the pace instead of canceling, in a few messages. Your team stops changing intervals in Appstle on request.
Measure it with your own numbers: frequency changes made in chat, and cancellations that give “too much product” as the reason, for a month before and after.
Next: see every Appstle Subscriptions workflow, including swapping a product.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Appstle connection behind it. See what each channel does on the Appstle Subscriptions integration page.
Change your first frequency in chat
Install AeroChat, paste the recipe, add your Appstle API key, and ask your own chat to space out your deliveries.
7-day free trial.