Change an Appstle Subscription Delivery Address on WhatsApp
Yes. AeroChat works directly with Appstle Subscriptions. It reads the new address back to the subscriber, and after they confirm, updates the delivery address on their Appstle subscription so the next orders go to the right place.
This recipe handles “I’ve moved, please send it to my new address” in chat, through your own Appstle subscriptions. Part of connecting Appstle Subscriptions to WhatsApp and AI chat.
What happens today
A subscriber moves and sends the new address by message. Someone on your team has to find the subscription in Appstle, retype the address and hope it was copied correctly. If the message sits until after the next order ships, the box goes to the old address and you pay to send it again.
The flow that works
- The subscriber sends a new address in chat.
- AeroChat finds their subscription in Appstle by email.
- It reads back the full address, including postal code and country, and asks them to confirm.
- It updates the delivery address on the subscription and says which order ships there first.
What it looks like on WhatsApp
Customer: Please send my next boxes to 15 River Road, Unit 9, Springfield 62704. (example)
AeroChat: I’ll change your subscription address to 15 River Road, Unit 9, Springfield, IL 62704, United States. Is that correct?
Customer: Yes.
AeroChat: Done. Your next order on 25 November ships to the new address.
In Appstle: the delivery address on the subscription contract is updated.
The recipe
Copy this into AeroChat
When a subscriber asks to change their delivery address, follow these steps.
- If we do not know their email, ask for the email on their store account.
- Find their subscriptions in Appstle. If they have more than one, ask which ones should move.
- Collect the full address: street, unit, city, state or region, postal code and country. Ask for anything missing.
- Read the whole address back and ask them to confirm.
- After a clear yes, update the delivery address on the subscription in Appstle.
- Tell them the date of the first order that ships to the new address. If an order is already being prepared, say it may still go to the old address and hand that order to our team.
Never change an address without confirmation. Reply in the customer’s language.
Add your shipping zones to the knowledge base if some addresses need a different delivery method.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
- Appstle Subscriptions. In your Appstle admin, go to More, then API Access, and create an API key. Paste it in when AeroChat asks. As of November 2026, your Appstle plan must include API access.
- Your knowledge base. Add where you ship and any delivery limits, so AeroChat can tell a subscriber before an address is out of range.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Appstle Subscriptions, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Appstle’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which countries and regions you deliver subscriptions to.
- Whether AeroChat can change the delivery method, such as local delivery or pickup, or only the address.
- What happens to an order already being packed.
The result to expect
New addresses go into the subscription in the subscriber’s own words, confirmed by them, before the next order ships. Fewer boxes go to old addresses.
Measure it with your own numbers: address changes made in chat, and reshipments caused by old addresses, for a month before and after.
Next: see every Appstle Subscriptions workflow, including skipping a delivery.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Appstle connection behind it. See what each channel does on the Appstle Subscriptions integration page.
Update your first address in chat
Install AeroChat, paste the recipe, add your Appstle API key, and send your own chat a new delivery address.
7-day free trial.