Redeem Appstle Loyalty Points for a Discount on WhatsApp
Yes. AeroChat works directly with Appstle Loyalty. It lists the redeem rules a customer can afford, redeems their points with the one they choose, and sends the Shopify discount code in the same chat.
This recipe turns “can I use my points?” into a discount code in a few messages, through your own Appstle redeem rules. Part of connecting Appstle Loyalty to WhatsApp and AI chat.
What happens today
A customer is about to order and wants to use their points. They have to log in, open the rewards widget, choose a reward and copy the code. If they message your team instead, someone has to redeem it in Appstle and paste the code back. Some customers give up and check out without the discount they earned.
The flow that works
- The customer asks to use their points in chat.
- AeroChat reads their available points and your redeem rules in Appstle.
- It lists only the rewards they can afford, with the points each costs.
- The customer chooses and confirms. AeroChat redeems the points and sends the discount code and new balance.
What it looks like on WhatsApp
Customer: I want to use my points for a discount. (example)
AeroChat: You have 1,250 points. You can choose $5 off for 500 points or $10 off for 1,000 points. Which one?
Customer: $10 off.
AeroChat: That uses 1,000 points. Shall I go ahead?
Customer: Yes.
AeroChat: Done. Your code is APST-10OFF-7QX (example). Enter it at checkout. You have 250 points left.
In Appstle: 1,000 points are redeemed with the “$10 off” redeem rule and a Shopify discount code is created for the customer.
The recipe
Copy this into AeroChat
When a customer wants to use or redeem their points, follow these steps.
- If we do not know their email, ask for the email on their store account.
- Look up their loyalty profile in Appstle Loyalty and read their available points.
- Read our redeem rules in Appstle. List only the ones they have enough points for, with the points each one costs.
- When they choose, repeat the reward and the points it uses, and ask them to confirm.
- After a clear yes, redeem the points with that redeem rule.
- Send the discount code, how to use it at checkout, and their new points balance.
- If they cannot afford any reward yet, tell them how many more points the cheapest one needs.
Never redeem without the customer’s confirmation. Never change points in any other way. Reply in the customer’s language.
Change which rewards AeroChat offers first to match your program before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
- Appstle Loyalty. In your Appstle admin, go to More, then API Integrations, and create an API key with Read & write permission, since redeeming changes data. Paste it in when AeroChat asks. As of November 2026, API access is part of the Enterprise plan or an add-on on other plans.
- Your knowledge base. Add a line on how discount codes work in your store, such as whether they combine with other offers.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Appstle Loyalty, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Appstle’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which redeem rules exist in Appstle and what they cost in points.
- Whether some rewards stay redeemable only on your store, not in chat.
- How your team handles a request to undo a redemption.
The result to expect
Customers redeem in the conversation and check out with the code in hand. Your team stops redeeming points in Appstle on request.
Measure it with your own numbers: redemptions made in chat, and orders that used a loyalty discount code, for a month before and after.
Next: see every Appstle Loyalty workflow, including checking a VIP tier.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Appstle connection behind it. See what each channel does on the Appstle Loyalty integration page.
Redeem your first reward in chat
Install AeroChat, paste the recipe, add your Appstle API key, and ask your own chat to turn your points into a discount.
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