Check Your Appstle Loyalty VIP Tier on WhatsApp

Yes. AeroChat works directly with Appstle Loyalty. It reads the customer’s current VIP tier from their Appstle loyalty profile and explains what the tier gives them and what the next one requires, in the chat.

This recipe answers “what tier am I in?” in chat, from your own Appstle Loyalty program. Part of connecting Appstle Loyalty to WhatsApp and AI chat.

What happens today

VIP tiers bring customers back only when they know where they stand. Few open the rewards page to check. When they ask your team, someone has to open Appstle, find the customer and look up the tier rules before replying.

The flow that works

The customer asks about their tier or status in chat.
AeroChat looks up their loyalty profile in Appstle and reads their current tier.
It explains what the tier gives them and what the next tier needs, from your knowledge base.
It offers the next step, such as checking their points or seeing new products.

What it looks like on WhatsApp

Customer: What VIP level am I? (example)

AeroChat: You are in our Silver tier, which gives you 1.25 points per dollar and early access to sales. Gold starts at $500 spent in a year and adds free shipping on every order. Would you like to check your points too?

In Appstle: nothing changes. AeroChat read the customer’s VIP tier from their loyalty profile.

The recipe

Copy this into AeroChat

When a customer asks about their VIP tier, status or level, follow these steps.

If we do not know their email, ask for the email on their store account.

Look up their loyalty profile in Appstle Loyalty and read their current VIP tier.

Tell them their tier and two or three benefits it gives them, from our knowledge base.

Tell them what the next tier requires and what it adds.

If they are in the top tier, thank them and list their benefits.

Never promise a tier change. Appstle assigns tiers automatically when a customer crosses the threshold. Reply in the customer’s language.

Add your tier names, thresholds and benefits to your knowledge base before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
Appstle Loyalty. In your Appstle admin, go to More, then API Integrations, and create an API key. Paste it in when AeroChat asks. As of November 2026, API access is part of the Enterprise plan or an add-on on other plans.
Your knowledge base. Add each tier with its threshold and benefits, so AeroChat explains them the way you do.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Appstle Loyalty, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Appstle’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Your tiers, thresholds and benefits in Appstle.
How AeroChat describes each tier, through your knowledge base.
Any special treatment for top-tier customers, such as a faster handover to your team.

The result to expect

Customers know their tier and what the next one gives them, which is a concrete reason to order again. Your team stops answering status questions by hand.

Measure it with your own numbers: tier questions answered in chat, and repeat orders from customers who asked, for a month before and after.

Next: see every Appstle Loyalty workflow, including checking a points balance.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Appstle connection behind it. See what each channel does on the Appstle Loyalty integration page.

Tell customers their tier in chat

Install AeroChat, paste the recipe, add your Appstle API key, and ask your own chat which tier you are in.

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