Answer Product Review Questions on WhatsApp with Ali Reviews
Yes. AeroChat works directly with Ali Reviews. It reads the Ali Reviews reviews and the star rating for the product a shopper asks about, searches them for the thing they care about, and answers from what your buyers wrote, while they are still deciding.
This recipe answers “is it good quality?”, “how long does the battery last?” and “what do people say?” in chat, from your own Ali Reviews reviews. Part of connecting Ali Reviews to WhatsApp and AI chat.
What happens today
A shopper is interested but has one doubt left, about quality, size or one feature. Somewhere in your reviews a buyer has already answered it, but the shopper would have to scroll and read to find it, or message you and wait. If nobody replies while they are still looking, many leave without buying.
The flow that works
- The shopper asks about a product in chat.
- AeroChat finds the product in your Shopify catalog, reads its rating from Ali Reviews and searches its reviews for what the shopper asked about.
- It replies with the rating and a short summary of what buyers say about that exact thing, with one quote.
- It offers the next step: the right size, the right variant, or a link to add it to the cart.
What it looks like on WhatsApp
Customer: How long does the battery last on the Pulse wireless speaker? (example)
AeroChat: The Pulse wireless speaker has 4.5 stars from 98 reviews. Buyers who mention the battery say it lasts a full day at medium volume, around 10 to 12 hours, and less at full volume. One wrote: “Took it camping for a weekend and charged it once.” Would you like it in gray or blue?
Customer: Blue.
In Ali Reviews: nothing changes. AeroChat searched the product’s reviews for battery and read the rating.
The recipe
Copy this into AeroChat
When a shopper asks what people think of a product, or asks about fit, quality, a feature or delivery, follow these steps.
- Find the product in our Shopify catalog. If it is not clear which product they mean, ask.
- Read the product’s average rating and number of reviews from Ali Reviews.
- If they asked about one thing, such as battery or size, search the product’s reviews for it. Otherwise read the most recent reviews.
- Reply with the rating in one line, then sum up what buyers say about the thing they asked, in two or three sentences, with one short quote.
- If reviews disagree, say so plainly, for example “most say it fits true to size, a few say it is small”.
- If no review covers it, say so and answer from the product description.
- Offer the next step, such as the size or variant to choose, and check it is in stock in Shopify.
Never make up or change a review. Never share a reviewer’s details beyond the name shown on the review. Reply in the customer’s language.
Change the number of sentences and the next step to match your store before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products and stock.
- Ali Reviews. Open Ali Reviews in your Shopify admin, go to Integration, then API key, copy the key and paste it in when AeroChat asks.
- Your knowledge base. Add your size guide and product notes, so AeroChat can add them when reviews do not cover the question.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Ali Reviews, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Ali Reviews’ public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which reviews show in Ali Reviews, since AeroChat reads what the API returns.
- How long the summary is, and whether AeroChat quotes reviews at all.
- What AeroChat offers next: a size, a variant or a discount you have approved.
The result to expect
Shoppers get the answer that is buried in your reviews in a few seconds, from your own buyers, while the cart is still open. Your team stops searching reviews for a quote every time someone asks.
Measure it with your own numbers: review and feature questions answered in chat, and orders placed in the same session as the chat, for a month before and after.
Next: see every Ali Reviews workflow, including answering from your product Q&A.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Ali Reviews connection behind it. See what each channel does on the Ali Reviews integration page.
Answer your first review question in chat
Install AeroChat, paste the recipe, add your Ali Reviews key, and ask your own chat what buyers say about your best seller.
7-day free trial.