Answer Product Questions on WhatsApp From Your Ali Reviews Q&A
Yes. AeroChat works directly with Ali Reviews. When a shopper asks a question about a product, it reads the questions and replies for that product in Ali Reviews and answers from the reply your store already gave.
This recipe answers “does it fit?”, “what’s in the box?” and “does it work with my phone?” in chat, from your own Ali Reviews Q&A. Part of connecting Ali Reviews to WhatsApp and AI chat.
What happens today
The same product questions come in again and again, in DMs, on WhatsApp and in your store chat. Your team has already answered many of them once in the Q&A section of the product page, but a shopper in a chat never sees it. So someone types the same answer again, or the shopper waits and gives up.
The flow that works
- The shopper asks a question about a product in chat.
- AeroChat finds the product in your Shopify catalog and reads its questions and replies in Ali Reviews.
- If the same question already has a reply from your store, it answers from that reply.
- If not, it answers from the product description and your knowledge base, or hands the question to your team.
What it looks like on WhatsApp
Customer: Will the Terra plant stand hold a big pot? Mine is about 12 kg. (example)
AeroChat: Yes. Another shopper asked the same thing, and the store replied that the Terra plant stand holds up to 20 kg and fits pots up to 30 cm wide. It comes in oak and walnut. Which would you like?
Customer: Walnut.
In Ali Reviews: nothing changes. AeroChat read the questions and replies for the Terra plant stand.
The recipe
Copy this into AeroChat
When a shopper asks a question about a product, such as size, weight, compatibility, materials or what is in the box, follow these steps.
- Find the product in our Shopify catalog. If it is not clear which product they mean, ask.
- Read the questions and replies for that product in Ali Reviews.
- If a question asks the same thing and has a reply from our store, answer from that reply and say another shopper asked the same thing.
- If there is no matching question, answer from the product description and the knowledge base.
- If you still cannot answer, say so and hand the conversation to our team with the product and the question.
- If the shopper says the answer helped, record a like on that reply in Ali Reviews.
- Offer the next step, such as the variant to choose, and check it is in stock in Shopify.
Never invent or change a reply from our store. Reply in the customer’s language.
Change the handover step to match how your team takes new questions before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products and stock.
- Ali Reviews. Open Ali Reviews in your Shopify admin, go to Integration, then API key, copy the key and paste it in when AeroChat asks.
- Your knowledge base. Add your product specs, size guide and care notes, so AeroChat can answer questions that are not in your Q&A yet.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Ali Reviews, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Ali Reviews’ public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which questions you answer and publish in Ali Reviews, since AeroChat answers from your replies.
- What AeroChat does with a new question: answer from the knowledge base or pass it to your team.
- Whether AeroChat records likes on replies that helped.
The result to expect
Questions your team has already answered once get the same answer in chat in seconds, on every channel. Your team spends its time on the questions that are actually new, and can add those answers to Ali Reviews so the next shopper gets them too.
Measure it with your own numbers: product questions answered in chat without your team, and orders placed in the same session as the chat, for a month before and after.
Next: see every Ali Reviews workflow, including finding reviews that mention a topic.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Ali Reviews connection behind it. See what each channel does on the Ali Reviews integration page.
Answer your first product question in chat
Install AeroChat, paste the recipe, add your Ali Reviews key, and ask your own chat the question your team answers most.
7-day free trial.