Connect Loox to WhatsApp and AI Chat for Shopify
Yes. AeroChat works directly with Loox. It reads your Loox product reviews, photo and video reviews, star ratings and store reviews through the Loox API, and answers shoppers with them on WhatsApp, Instagram, web chat and every other channel your shoppers use.
If your Shopify store collects reviews with Loox, AeroChat can put them to work in the conversation. A shopper on WhatsApp, Instagram, Messenger, Telegram, web chat or email asks whether a jacket runs large or what it looks like on a real person, and AeroChat answers from what your buyers wrote and the photos they shared in Loox. Your Shopify store is built into AeroChat, and Loox connects through its public API. You describe the workflow in your own words, AeroChat builds it, and Loox stays the place your team manages reviews.
What you can do with Loox and AeroChat
- Answer “what do other buyers say?”. AeroChat reads the published Loox reviews for the product the shopper asks about and sums up what buyers said about fit, quality or delivery, with a short quote.
- Share a product’s star rating and review count. When a shopper asks if a product is any good, AeroChat replies with its average rating and number of reviews from Loox.
- Send photo and video reviews. When a shopper wants to see the product on a real customer, AeroChat picks reviews with photos or videos from Loox and sends the links in the chat.
- Answer “is this store legit?”. AeroChat reads your store reviews rating and count from Loox, so a first-time buyer gets a concrete answer before they pay.
- Compare two products by their reviews. When a shopper is torn between two items, AeroChat reads the rating of each from Loox and sums up how buyers describe them.
- Answer with the most recent reviews. When a shopper asks whether a product is still good after a change or a restock, AeroChat reads the newest Loox reviews by date and tells them what recent buyers say.
What it looks like on WhatsApp
Customer: Does the Marlow puffer jacket run big? I usually wear an M. (example)
AeroChat: The Marlow puffer jacket has 4.8 stars from 212 reviews. Most buyers say it fits true to size with room for a sweater underneath, and a few who wanted a slimmer fit sized down. One wrote: “Warm, light, and the M fits perfectly over a hoodie.” Would you like the M?
In Loox: nothing changes. AeroChat read the published reviews and the rating for that product.
Customer: Can I see it on someone? The photos on the site look a bit staged. (example)
AeroChat: Of course. Here are three customer photos of the Marlow puffer in olive, from buyers who rated it 5 stars: [photo 1] [photo 2] [photo 3]. One of them is 5’4″ and wearing an S. Would you like to see the black one too?
In Loox: nothing changes. AeroChat read published reviews that have photos attached and sent their links.
Customer: I’ve never ordered from you before. Are you a real shop? (example)
AeroChat: Yes. Our store has 4.9 stars from 1,340 reviews from customers who received their orders. Returns are free within 30 days, and orders ship within 2 working days. Is there anything you’d like to check before you order?
In Loox: nothing changes. AeroChat read the store reviews rating and count.
Works on every chat channel
Your shoppers message you wherever they already are. The same Loox connection and the same workflows run on each of these channels, and Loox stays the record whichever one they use.
| Channel | What your shoppers can do |
|---|---|
| Message your WhatsApp Business number to ask what buyers say about a product, see its rating or see photos from real customers. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Ask the same questions in the chat on your Shopify store, right on the product page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
There are two parts. Your Shopify store is built into AeroChat: you install AeroChat from the Shopify App Store and connect the store in the dashboard, and it syncs your products and looks up orders. Loox connects through its public API, documented at developers.loox.app. Through it, AeroChat reads product reviews, store reviews, ratings and the photos and videos attached to reviews. Loox filters product reviews by their Shopify product ID, so the two parts line up.
- What AeroChat reads from Loox: product reviews with their rating, text, date, reviewer name and attached photos or videos, filtered by product, rating or date, the average rating and review count for a product and across all products, and store reviews with their rating and count.
- What AeroChat writes to Loox: nothing. Loox’s API is read-only, so reviews are collected and managed in Loox as they are today.
To connect, open your Loox admin and go to Settings, then API Keys. Copy your public store ID, click Generate to create an API key, and copy the key straight away, because Loox shows it in full only once. Loox says the API is available on its Convert and Unlimited plans (as of November 2026). If you are on another Loox plan, you need to move to one of those first.
You describe the workflow in your own words, for example “when a shopper asks what people think of a product, read its published Loox reviews and sum them up”. AeroChat builds the workflow as a draft and asks for the Loox key by name. You enter it in the AeroChat dashboard. It never passes through the conversation.
Workflows to copy
Six ready-made workflows for Loox. Copy one into AeroChat, add your Loox key and store ID, and it runs on every channel.
1. Answer “what do other buyers say?”
Copy this into AeroChat
When a shopper asks what people think of a product, or asks about fit, quality or delivery, find the product in our Shopify catalog and read its Loox reviews. Only use published reviews. Reply with the average rating and number of reviews, then sum up what buyers say about the thing they asked, in two or three sentences, with one short quote. If there are no reviews yet, say so and answer from the product description. Never make up a review. Reply in the customer’s language.
2. Share a product’s star rating
Copy this into AeroChat
When a shopper asks whether a product is good or well rated, read the product’s average rating and review count from Loox and reply with both in one line, for example “4.8 stars from 212 reviews”. Then ask if they would like to hear what buyers say about fit or quality, or see customer photos, and use those workflows if they do.
3. Send photo and video reviews
Copy this into AeroChat
When a shopper asks to see a product on a real person, or says the product photos look staged, read the product’s published Loox reviews and pick up to three that have photos or videos attached, preferring the color or size they asked about. Send the photo or video links with one line on each, such as the rating and the size the reviewer bought, if the review says it. If no review has a photo, say so and offer what buyers say instead. Never share a reviewer’s email or full name.
4. Answer “is this store legit?”
Copy this into AeroChat
When a shopper asks whether our store is trustworthy, real or safe to buy from, read our store reviews rating and count from Loox and reply with both. Add our returns window and delivery times from the knowledge base. Do not argue or sound defensive. If they still have doubts, offer to answer any question about their order before they pay.
5. Compare two products by their reviews
Copy this into AeroChat
When a shopper cannot decide between two products, find both in our Shopify catalog and read the rating, review count and published Loox reviews for each. Reply with the rating of each in one line, then one or two sentences on how buyers describe each one, focused on what the shopper cares about. Do not tell them which to buy unless they ask. If they ask, base the suggestion on what they told you they need, and check the item is in stock in Shopify.
6. Answer with the most recent reviews
Copy this into AeroChat
When a shopper asks whether a product is still good, or whether a recent batch or new version has the same quality, read the product’s published Loox reviews from the last 90 days (example), newest first. Sum up what recent buyers say in two sentences, with one short quote and its month. If there are no recent reviews, say so and share the overall rating instead.
Who uses it
Shopify stores that sell products where buyers want to see real customers before they pay, such as clothing, beauty and home goods, use reviews and customer photos in chat to answer fit and quality questions. These recipes fit a store that runs on Shopify and Loox:
- Fashion stores: size and fit questions and product recommendations.
- Beauty stores: product recommendations and ingredient and skin questions.
What stays in Loox
Loox stays your record of reviews. Review requests, moderation, replies, photo and video collection, widgets on your product pages and your review settings all live there. When you publish or hide a review in Loox, AeroChat follows, because it only uses published reviews.
AeroChat handles the conversation. It reads reviews, ratings and customer photos to answer shoppers while they decide, and leaves collecting and managing reviews to Loox.
WhatsApp workflows that use Loox
These end-to-end WhatsApp workflows run with Loox and your Shopify store behind them. See them all in the WhatsApp workflows library.
- WhatsApp Product Recommendations From Your Catalog
- WhatsApp Abandoned Cart Recovery That Answers the Question
- WhatsApp Upsell and Cross-Sell From Your Catalog
Questions
Does AeroChat work with Loox?
Yes. It connects through Loox’s public API with the API key and store ID from your own Loox admin. It is not a Loox product, and AeroChat has no partnership with Loox.
Can customers leave a Loox review on WhatsApp?
No. Loox’s API is read-only, so AeroChat cannot submit reviews to Loox. Reviews keep coming in through Loox’s own review requests and forms. AeroChat reads them and uses them in chat.
Will AeroChat show reviews I have hidden?
No. The recipes tell AeroChat to use only published reviews, and Loox marks each review as published or unpublished.
Which plan do I need?
On the Loox side, Loox says the API is on its Convert and Unlimited plans (as of November 2026), and you create the key under Settings, API Keys. On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Put your Loox reviews to work in chat
Install AeroChat, paste the photo reviews recipe, add your Loox key, and ask your own chat to show you your best seller on a real customer.
7-day free trial.