Quote GrabExpress Same-Day Delivery on WhatsApp

Yes. AeroChat works directly with GrabExpress. It asks GrabExpress for a quote from your shop to the customer’s address and replies with the fee and the expected pickup and drop-off times while they are still in the chat.

This recipe answers “how much to deliver today, and how fast?” with a real GrabExpress quote, before anything is booked. Part of connecting GrabExpress to WhatsApp and AI chat.

What happens today

A customer asks what delivery costs before they order. Someone opens GrabExpress, types in the address, reads the fee and replies. Fees change with distance and demand, so a guessed price is often wrong, and slow replies lose the order.

The flow that works

AeroChat asks for the delivery address and what the customer wants to order.
It works out the parcel size from your knowledge base.
It asks GrabExpress for a quote for the services your account offers, such as instant or same day.
It replies with the fee and the expected pickup and drop-off times for each option.
If the customer wants to go ahead, it moves straight to booking.

What it looks like on WhatsApp

Customer: How much to deliver a cake to Cheras today? (example)

AeroChat: From our shop to Cheras: instant delivery by car is RM 22, arriving in about an hour. Same-day delivery is RM 14, arriving by 6pm (example). Which would you like?

Customer: Same day is fine.

In GrabExpress: a quote is requested for the route. Nothing is booked until the customer confirms.

The recipe

Copy this into AeroChat

When someone asks what delivery costs or how fast it can arrive, follow these steps.

Ask for the delivery address, or at least the area and postcode, and what they want to order.

Work out the parcel size and whether it needs a car from our knowledge base.

Ask GrabExpress for a quote from our shop at 12 Jalan Example, Petaling Jaya (example) for instant and same-day delivery, where our account offers them.

Reply with each option’s fee and expected delivery time.

If GrabExpress cannot deliver to that address, say so and suggest our other delivery options from the knowledge base.

Do not book anything. If they want to go ahead, start the booking workflow.

Reply in the customer’s language.

Change the shop address and the services you offer before you paste it.

What to connect

GrabExpress. Add an OAuth client in the GrabPlatform Dashboard and paste its client ID and secret in when AeroChat asks. Grab turns on live access for each country and city through your GrabExpress Business contact.
Your knowledge base. Upload your shop address, parcel sizes, delivery areas and cut-off times so AeroChat can use them in the answer.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect GrabExpress, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from GrabExpress’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which services you offer customers, such as instant or same day.
Whether you show the fee as quoted or add your own handling charge.
What to offer when GrabExpress cannot deliver to an address.

The result to expect

Customers get a real delivery fee and time in seconds, so they order instead of waiting for a reply. Your team stops checking fees by hand.

Measure it with your own numbers: delivery questions answered in chat, and how many turned into orders, for a month before and after.

Delivery with POS Malaysia is built into AeroChat, so you can book it without an API setup. See how it works.

Next: book GrabExpress deliveries from WhatsApp.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same GrabExpress connection behind it. See what each channel does on the GrabExpress integration page.

Quote your first GrabExpress delivery in chat

Paste the recipe, add your GrabExpress sandbox client, and ask your own chat how much a delivery costs.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect GrabExpress for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.