Answer Where Is My Order on WhatsApp with Track123

Yes. AeroChat works directly with Track123. When a customer asks where their order is, AeroChat looks up the order in Track123 by its number and replies with the delivery status, the latest scan and the carrier, in the chat they used.

This recipe answers “where is my order?” from your Track123 data, at any hour. Part of connecting Track123 to WhatsApp and AI chat.

What happens today

“Where is my order?” arrives on WhatsApp, Instagram and email every day. Each one means opening Shopify or Track123, finding the order, reading the latest scan and typing it back. The answer is already in Track123. Your team is just the person carrying it to the customer.

The flow that works

The customer asks where their order is.
AeroChat asks for the order number and the email on the order.
It looks up the order in Track123 and checks the email matches.
It replies with the delivery status, the latest scan with its time and place, and the carrier.
If something is wrong with the delivery, it hands the conversation to your team.

What it looks like on WhatsApp

Customer: Where’s my order? Number 3104, email nina@example.com. (example)

AeroChat: Your order #3104 is in transit with FedEx. It was last scanned yesterday at 6:40 pm at the Memphis hub. Want the tracking link?

Customer: Yes please.

In Track123: nothing changes. AeroChat read the order’s shipment status, latest scan and carrier.

The recipe

Copy this into AeroChat

When a customer asks where their order is, or when it will arrive, follow these steps.

Ask for the order number and the email on the order.

Look up the order in Track123 by its number. Check that the email matches before you share anything.

If the order has not shipped yet, say so and give our usual dispatch time from the knowledge base.

If it has shipped, reply with the delivery status, the latest scan with its time and place, and the carrier.

Offer the tracking link.

If the status is Exception, Failed attempt or Expired, explain it in one sentence and hand the conversation to our team with the order number.

Never guess a delivery date. Reply in the customer’s language.

Change the dispatch time and the handover rules to match your store before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can look up orders.
Track123. In the Track123 app, go to Settings, then General, then API & Webhook. Copy the API key and paste it in when AeroChat asks, with your store’s myshopify name.
Your knowledge base. Add your dispatch times and shipping policy, so AeroChat can answer before an order ships.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Track123, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Track123’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

What AeroChat asks for before sharing tracking, such as the email or the phone number on the order.
Which delivery statuses go to your team.
What AeroChat says before an order ships.

The result to expect

Customers get their order status in seconds, on the channel they used, without waiting for your team. Your team only sees the orders that have a real delivery problem.

Measure it with your own numbers: “where is my order” questions answered in chat without a handover, and the same questions reaching your team, for a month before and after.

Next: see every Track123 workflow, including sending the tracking link.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Track123 connection behind it. See what each channel does on the Track123 integration page.

Answer your first tracking question in chat

Install AeroChat, paste the recipe, add your Track123 API key, and ask your own chat where your last order is.

Install AeroChat on Shopify

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