Send Tracking Links on WhatsApp with Track123

Yes. AeroChat works directly with Track123. When a customer asks for their tracking link, AeroChat looks up the order in Track123, checks it belongs to them and sends the tracking page link with one line on where the parcel is.

This recipe answers “can you send me the tracking link?” in chat, so the customer can follow the parcel themselves. Part of connecting Track123 to WhatsApp and AI chat.

What happens today

The shipping email with the tracking link is buried in the customer’s inbox, or went to spam. They message you for the link instead. Your team finds the order, copies the link and pastes it back. It takes a minute each time, and it happens many times a day.

The flow that works

The customer asks for their tracking link.
AeroChat asks for the order number and the email on the order.
It looks up the order in Track123 and checks the email matches.
It sends the tracking page link with one line on the current status.

What it looks like on WhatsApp

Customer: I can’t find the tracking email for order 4410. Can you send the link? My email is omar@example.com. (example)

AeroChat: Here’s the tracking page for order #4410: track.example.com/4410 (example). Your parcel is with Royal Mail and was out for delivery as of 7:55 this morning.

In Track123: nothing changes. AeroChat read the order’s tracking link and latest status.

The recipe

Copy this into AeroChat

When a customer asks for their tracking link or tracking number, follow these steps.

Ask for the order number and the email on the order.

Look up the order in Track123 by its number. Check that the email matches before you share anything.

Send the order’s tracking page link.

Add one line with the current delivery status and the latest scan.

If the order has more than one shipment, say so and give the status of each.

If the order has not shipped yet, say the link will work once it ships and give our usual dispatch time from the knowledge base.

Never send a link for an order the customer has not confirmed is theirs. Reply in the customer’s language.

If you prefer to send the carrier’s own tracking link instead of your Track123 tracking page, change step 3 before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can look up orders.
Track123. In the Track123 app, go to Settings, then General, then API & Webhook. Copy the API key and paste it in when AeroChat asks, with your store’s myshopify name.
Your knowledge base. Add your dispatch times, so AeroChat can answer before an order ships.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Track123, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Track123’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Whether AeroChat sends your Track123 tracking page or the carrier’s link.
What AeroChat asks for before sending a link.
How your tracking page looks. That stays in Track123.

The result to expect

Customers get their tracking link in the chat in seconds and follow the parcel on their own. Your team stops copying links into replies.

Measure it with your own numbers: tracking link requests answered in chat, and repeat “where is my order” messages from the same customers, for a month before and after.

Next: see every Track123 workflow, including looking up a parcel by tracking number.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Track123 connection behind it. See what each channel does on the Track123 integration page.

Send your first tracking link in chat

Install AeroChat, paste the recipe, add your Track123 API key, and ask your own chat for a tracking link.

Install AeroChat on Shopify

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