Back-in-Stock Alerts on WhatsApp with STOQ

Yes. AeroChat works directly with STOQ. When a shopper asks about a sold-out size or color, AeroChat adds them to your STOQ waitlist for that exact variant, and STOQ sends the alert when it is back.

This recipe turns “will this come back?” into a waitlist signup, in the chat where the question was asked. Part of connecting STOQ to WhatsApp and AI chat.

What happens today

A shopper finds the jacket they want, but their size is sold out. They message you to ask when it is coming back. Your team replies “soon, keep an eye on the site”, and the shopper never hears about it again. The Notify me button was on the product page, but the shopper was in WhatsApp.

The flow that works

The shopper asks about an item that is sold out.
AeroChat checks the variant in your Shopify catalog and confirms it is out of stock.
It asks for an email or phone number and adds them to the STOQ waitlist for that variant.
It confirms the product, size and color they are waiting for.
When the item is back, STOQ sends the alert, as it does for every signup.

What it looks like on WhatsApp

Customer: Do you have the Meadow wrap dress in size 10? (example)

AeroChat: Size 10 is sold out right now. Sizes 8 and 12 are in stock. Would you like an alert when size 10 is back? I just need your email.

Customer: Yes, priya@example.com

AeroChat: Done. You’re on the list for the Meadow wrap dress in size 10. You’ll get an email as soon as it’s back.

In STOQ: a new pending email signup for the Meadow wrap dress, size 10, appears on the back-in-stock waitlist.

The recipe

Copy this into AeroChat

When a shopper asks about a product, size or color that may be out of stock, follow these steps.

Find the exact variant in our Shopify catalog. If the size or color is not clear, ask.

If it is in stock, say so and send the product link. Stop here.

If it is sold out, tell them which other sizes or colors are in stock.

Offer to add them to the restock waitlist. Ask for their email, or their phone number if they prefer SMS.

Create a STOQ signup for that variant with their contact and name.

If STOQ says they are already waiting for that variant, tell them they are already on the list.

Confirm the product, color and size they are waiting for.

Never promise a restock date. Reply in the customer’s language.

Change the alternatives AeroChat offers to match your store before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your variants and stock.
STOQ. In the STOQ app, go to Back in stock alerts, then Settings, then Integrations, and press See integrations. Under Developer, press Set up on the API card and copy the API key. Paste it in when AeroChat asks.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect STOQ, then switch it on. If it built the connection from STOQ’s public documentation, the checklist asks you to check it once against the current docs. STOQ marks its API v2 as a public beta.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How STOQ sends alerts, by email, SMS or both, and what they say. That stays in STOQ.
Whether AeroChat asks for email, phone or either.
Which alternatives AeroChat suggests while the item is sold out.

The result to expect

Shoppers who ask about a sold-out item in chat join your waitlist in the same conversation, instead of leaving with “soon”. Your team stops promising to remember who asked.

Measure it with your own numbers: waitlist signups that came from chat, and orders from those signups after the restock, for a month before and after.

Next: see every STOQ workflow, including canceling an alert.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same STOQ connection behind it. See what each channel does on the STOQ integration page.

Take your first waitlist signup in chat

Install AeroChat, paste the recipe, add your STOQ API key, and ask your own chat about a size you have sold out of.

Install AeroChat on Shopify

7-day free trial.