Quote Shipping Prices on WhatsApp with EasyParcel

Yes. AeroChat works directly with EasyParcel. When a customer asks how much shipping costs, AeroChat checks EasyParcel rates from your postcode to theirs for the parcel weight, and replies with the price and the delivery time in the same chat.

This recipe answers “how much to send to Kota Kinabalu?” before the customer buys, from your own EasyParcel rates. Part of connecting EasyParcel to WhatsApp and AI chat.

What happens today

Customers ask about shipping before they order, especially to East Malaysia or for heavy items. Someone opens EasyParcel, types in both postcodes and the weight, compares couriers and replies. When nobody answers quickly, the customer guesses the shipping is expensive and does not order.

The flow that works

The customer asks how much shipping costs.
AeroChat asks for their postcode and state, and works out the parcel weight from what they want to buy.
It checks EasyParcel rates from your pickup postcode to theirs.
It picks the rate your rules say, such as the lowest price or your usual courier.
It replies with the shipping price, the courier and the delivery time EasyParcel gives.
If the customer wants to go ahead, it carries on to take the order and book the parcel.

What it looks like on WhatsApp

Customer: Berapa shipping 2 botol sambal ke Kota Kinabalu? Poskod 88300. (example)

AeroChat: Untuk 2 botol (1.2 kg) ke 88300 Kota Kinabalu, shipping RM14.50 dengan J&T, sampai dalam 3 hingga 5 hari bekerja. Nak saya sediakan pesanan?

Customer: Ok boleh.

In EasyParcel: nothing changes. AeroChat checked the rates for a 1.2 kg parcel from your postcode to 88300, Sabah.

The recipe

Copy this into AeroChat

When a customer asks how much shipping costs or how long delivery takes, follow these steps.

Ask for their postcode and state if they have not given them.

Work out the parcel weight from the products and quantities they want, using the weights in our knowledge base. If you cannot tell, ask what they plan to buy.

Check EasyParcel rates from our pickup postcode 47301 (example) to their postcode for that weight.

Choose the lowest-priced rate with pickup (example). If none is available, choose the lowest-priced drop-off rate.

Reply with the shipping price, the courier name and the delivery time EasyParcel gives, in one or two lines.

If our free shipping rule applies, say so: free shipping in Peninsular Malaysia for orders over RM100 (example).

Ask if they would like to order.

Quote only prices EasyParcel returns, plus any fee in our knowledge base. Say that the price is for the weight you used. Reply in the customer’s language.

Change the pickup postcode, the courier rule and the free shipping rule to your own before you paste it.

What to connect

EasyParcel. Sign up for an EasyParcel account and complete account verification. Then register for an API key as described in the EasyParcel API documentation, and paste the key in when AeroChat asks. EasyParcel has a demo environment for testing.
Your knowledge base. Upload your product weights, your pickup postcode and your shipping rules, so AeroChat quotes for the right parcel.

When you book, shipments are paid from your own EasyParcel credit balance. POS Malaysia delivery is built into AeroChat, so you only need this recipe if you already ship with EasyParcel.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect EasyParcel, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from EasyParcel’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which courier AeroChat quotes: the lowest price, your usual courier or a choice of two.
Whether you add a handling fee or offer free shipping above an amount.
Whether AeroChat quotes pickup or drop-off services.

The result to expect

Customers know the shipping price before they decide, from your own EasyParcel rates, at any hour. Fewer orders stall on “how much to send?”.

Measure it with your own numbers: shipping questions answered by hand, and orders placed in the same chat as a quote, for a month before and after.

Next: book the parcel from WhatsApp with EasyParcel.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same EasyParcel connection behind it. See what each channel does on the EasyParcel integration page.

Quote your first parcel in chat

Paste the recipe, add your EasyParcel demo key, and ask your own number how much it costs to ship to Sabah.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect EasyParcel for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.