Connect EZRentOut to WhatsApp, Instagram, TikTok and AI Chat
Yes. AeroChat books directly into EZRentOut. It reads your assets, availability, customers and orders and writes customers and rental orders through EZRentOut’s API, on WhatsApp, Instagram, web chat and every other channel your customers use.
Customers message you on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email to ask whether equipment is free on their dates and how to book it. AeroChat checks availability in EZRentOut for those dates, creates the order with the customer, the dates and the items, and books it. Later, it answers questions about the order and handles date changes and cancellations within your rules. It connects through EZRentOut’s public API. You describe the workflow in your own words, AeroChat builds it, and EZRentOut stays the system your team runs rentals in.
What you can do with EZRentOut and AeroChat
- Check availability for the customer’s dates. AeroChat asks EZRentOut which assets are available for the date range the customer gives, and can read an asset’s booked dates to suggest other dates.
- Book a rental into EZRentOut. AeroChat creates an order for the customer with the checkout and return dates, adds the assets, and books the order for those dates.
- Recognise returning customers. AeroChat searches EZRentOut by email, links new orders to the right customer and creates a new customer with their contact details when needed.
- Answer order questions. AeroChat reads the order from EZRentOut and tells the customer whether it is booked, rented out or returned, the dates and the items on it.
- Change dates or cancel a booking. AeroChat updates the dates on an order that is still a draft, and cancels a booking when the customer asks and your rules allow it. Anything else goes to your team.
- Send the payment step in the chat. After the booking, AeroChat sends a payment link for the deposit or the full amount in the same conversation.
Collecting payment in the chat? Airwallex is built into AeroChat, so you can send a payment link in the same conversation. See how it works. No Airwallex account yet? Open one through AeroChat.
What it looks like on WhatsApp
Customer: Hi, is a mini excavator free from 10 to 12 March? (example)
AeroChat: Yes, our 1.5 tonne mini excavator is available from 10 to 12 March. Can I take your name, email and phone number to book it?
Customer: Lee Wong, lee@example.com, 9123 4567.
AeroChat: Thanks, Lee. Your mini excavator is booked for checkout on 10 March and return on 12 March. Here is the link to pay the deposit.
In EZRentOut: a new customer Lee Wong and a booked order for 10 to 12 March with the mini excavator on it.
Customer: Is our scaffolding order still out on our account? (example)
AeroChat: Order 5521 is rented out to you since 2 March, with return due on 16 March. It has 12 scaffold frames and 24 braces on it.
In EZRentOut: nothing changes. AeroChat read the order after checking it belongs to this customer.
Works on every chat channel
Your customers message you wherever they already are. The same EZRentOut connection and the same workflows run on every channel AeroChat supports, and EZRentOut stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to check availability, book equipment for their dates, ask about an order, or change or cancel a booking. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through EZRentOut’s public API, documented in the EZRentOut API documentation. Through it, AeroChat checks asset availability, reads your customers and orders, and creates customers and rental orders.
- What AeroChat reads from EZRentOut: assets and inventory with their names, availability for a date range, an asset’s booked dates, customers, and orders with their state, dates, items and history.
- What AeroChat writes to EZRentOut: new and updated customers, new orders with the customer, dates and assets, the booking of an order, date changes on draft orders, and cancelled bookings.
EZRentOut makes its API available to all paying accounts, under its fair use rules. To connect, the account owner logs in, goes to Settings, enables the API for the company (it is off by default) and generates an access token. Keep the token safe, and regenerate it if it is ever exposed.
You describe the workflow in your own words, for example “when a customer asks for equipment on certain dates, check availability in EZRentOut, then create and book the order”. AeroChat builds the workflow as a draft and asks for the EZRentOut token by name. You enter it in the AeroChat dashboard. It never passes through the conversation.
Workflows to copy
Six ready-made workflows for EZRentOut. Copy one into AeroChat, add your EZRentOut token and subdomain, and it runs on every channel.
1. Check availability for the customer’s dates
Copy this into AeroChat
When a customer asks whether something is free, ask for the checkout date, the return date and what they need. Check which matching assets are available in EZRentOut for that date range. If one is free, say so. If none is, read the booked dates of the closest asset and suggest the nearest dates it is free. Never promise an asset without checking first.
2. Book a rental into EZRentOut
Copy this into AeroChat
When a customer wants to book, check availability in EZRentOut first. Ask for their name, email and phone number and find or create them as a customer. Create an order for that customer with the checkout and return dates and the assets they chose, then book the order for those dates. Read the booking back with the order number, the items and the dates, and tell them how checkout works.
3. Recognise a returning customer
Copy this into AeroChat
When someone messages to book or ask about an order, ask for their email if we do not have it and search EZRentOut. If you find them, greet them by name and use their customer record for any new order. If they are new, create a customer with their name, email, phone number and address. Never share one customer’s details with another.
4. Answer order questions
Copy this into AeroChat
When a customer asks about an order, find their customer record and read their orders in EZRentOut. If they have more than one open order, ask which one they mean. Reply with the order number, whether it is booked, rented out or returned, the checkout and return dates and the items. For damage or billing questions, hand the conversation to our rental team.
5. Change dates or cancel a booking
Copy this into AeroChat
When a customer asks to change the dates of an order, find the order in EZRentOut. If it is still a draft, check availability for the new dates and update them. If it is already booked, hand the change to our rental team. When a customer asks to cancel a booking more than 48 hours (example) before checkout, confirm with them, then cancel the booking in EZRentOut. Inside 48 hours, hand it to our team.
6. Send the payment step in the chat
Copy this into AeroChat
After you book an order in EZRentOut, tell the customer the deposit (example: 100) and send a payment link for it in the same chat. If they ask how else they can pay, answer from our knowledge base.
Who uses it
EZRentOut is used by equipment rental businesses: construction and tool hire, party and event rentals, audio visual and camera gear, and medical and sports equipment rental. The recipes above fit any of them once you change the items, questions and rules to your own.
What stays in EZRentOut
AeroChat handles the conversation. EZRentOut stays the record: your assets and inventory, availability, orders, checkouts and returns, maintenance, invoices and payments. Every order AeroChat creates appears in EZRentOut like any other, so your team prepares, checks out and checks in the equipment the same way. Keep your assets and rental rates up to date in EZRentOut, so AeroChat answers with the right ones.
WhatsApp workflows that use EZRentOut
These end-to-end WhatsApp workflows run with EZRentOut behind them. See them all in the WhatsApp workflows library.
- WhatsApp Booking Deposits Paid Before the Slot Is Confirmed
- WhatsApp Order Changes and Cancellations Within Your Rules
- WhatsApp CRM workflows
Questions
Does AeroChat work with EZRentOut?
Yes. It connects through EZRentOut’s public API with a token from your own EZRentOut account. It is not an EZRentOut product or listing.
Can AeroChat check if equipment is available on a date?
Yes. AeroChat asks EZRentOut which assets are available for the customer’s date range before it books, so it only offers what is free.
Do I need a developer?
No. You describe the workflow, AeroChat builds it, and the account owner enables the API in Settings, generates the token and enters it in the dashboard.
Which plan do I need?
On the EZRentOut side, the API is available to all paying accounts, and the account owner switches it on in Settings. On AeroChat, workflows via Skills are on every plan. Choose the plan by how many messages you get: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect EZRentOut to your chat
Paste the booking recipe, add your EZRentOut token, and message your own number asking for equipment on your dates.
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Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect EZRentOut for you, free. See plans.