Answer Where-Is-My-Parcel Questions on WhatsApp with POS Malaysia

Yes. POS Malaysia is built into AeroChat. AeroChat tracks the shopper’s parcel with your POS Malaysia account and replies with the latest status while they are still in the chat, and passes on delivery updates on the channel they used.

This recipe answers “where is my parcel?” in chat by tracking it with POS Malaysia. Part of connecting POS Malaysia to WhatsApp and AI chat.

What happens today

Shoppers message to ask where their order is, why it has not arrived, or whether it was delivered. Each question means someone finds the tracking number, checks the status and types the answer back. On busy days the same parcel gets asked about two or three times, and questions after hours wait until the morning.

The flow that works

AeroChat asks for the order number or tracking number.
It tracks the parcel with POS Malaysia.
It replies with the status, the latest update and the tracking number.
When POS Malaysia reports out for delivery, delivered or a failed delivery, AeroChat passes the update to the shopper in the same chat.
If the delivery failed or the parcel is going back to you, it hands the conversation to your team.

Customer: Hi, my order 3307 hasn’t arrived yet. Any update? (example)

AeroChat: Your parcel is in transit and arrived at the Shah Alam hub this morning at 7.15am. Tracking number ER135792468MY (example). I’ll let you know here when it’s out for delivery.

Customer: Great, thanks!

In POS Malaysia: nothing changes. AeroChat read the tracking status of the parcel for order 3307.

The recipe

Copy this into AeroChat

When a shopper asks where their order or parcel is, follow these steps.

Ask for their order number or tracking number.

Find the tracking number for that order and track the parcel with POS Malaysia. If nothing is found, ask them to check the number.

Reply with the status in one line, the latest update with its place and time, and the tracking number.

If the parcel has been created but not collected yet, tell them it is packed and waiting for pickup, with our usual dispatch time from the knowledge base.

When POS Malaysia reports the parcel is out for delivery or delivered, tell the shopper in this conversation.

If the status shows a failed delivery or a return to sender, tell them what it says and hand the conversation to our team.

Never share another shopper’s details. Reply in the shopper’s language.

Change the dispatch time and the hand-over steps to match your business before you paste it.

What to connect

POS Malaysia. Connect your POS Malaysia account once, on the Integrations page of the AeroChat dashboard. The setup page walks you through it with the details from your SendParcel Pro account.
Your knowledge base. Upload your dispatch times, delivery areas and returns policy so AeroChat can add them to the answer.

Tracking works for parcels sent from your own POS Malaysia account. Automatic delivery updates start once you switch on tracking updates in your SendParcel Pro account during setup. Until then, shoppers can still ask and get the latest status.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect POS Malaysia, add your knowledge base, then switch it on.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How AeroChat confirms who the shopper is.
Which delivery updates it passes on.
Who gets failed deliveries and returns to sender.

The result to expect

Shoppers get their parcel status in chat in seconds, at any hour, and hear about delivery in the same thread. Your team handles the failed deliveries with the details already collected.

Measure it with your own numbers: tracking questions answered in chat, and tracking questions your team still answers, for a month before and after.

Next: book a POS Malaysia delivery from the chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same POS Malaysia connection behind it. See what each channel does on the POS Malaysia integration page.

Answer your first parcel question from POS Malaysia

Connect POS Malaysia, paste the recipe, and ask your own chat where a recent parcel is.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect POS Malaysia for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.