Gorgias vs AeroChat: Cost and Features Compared
Up to 5x more cost-efficient than Gorgias.
Your team’s inbox is free. You only pay for what the AI uses.
AeroChat does more in the chat and costs a fraction of Gorgias to run. Gorgias charges for every ticket your team handles and every conversation its AI resolves. AeroChat is chat infrastructure: a flat plan with AI credits included, unlimited admin users, and no charge when your team replies. It answers, books, takes orders and takes payment across WhatsApp, Instagram, Messenger, TikTok Shop, Telegram, web chat and email.
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Adjust the assumptions
One AI credit per AI reply. Conversations handed to your team count half, and your team’s replies are free. Gorgias prices from gorgias.com/pricing, checked 8 November 2026.
Your team’s inbox is free
A Gorgias plan is two meters running at once: a helpdesk priced by the tickets your team handles, and an AI Agent priced by the conversations it resolves. Both go up as you grow.
AeroChat has one meter, like electricity or water: the AI credits your conversations use. Your team’s inbox, your users and your team’s replies are never on it.
- Unlimited admin users on every plan.
- Your team’s replies cost nothing, with no ticket limit.
- AI credits are included in every plan, with top-ups when you need more.
Growing should not double your bill
On Gorgias, each extra AI-resolved conversation costs US$0.90 to US$1.50, so a busy season raises the bill in step. On AeroChat, extra conversations draw on your plan’s credits and top-ups, about US$0.20 for a typical conversation. Your cost per conversation falls as you grow.
See the numbers at other volumes
Monthly cost when the AI resolves 70% of conversations and takes 7 replies to do it, with the plan on each side chosen to keep the bill lowest.
| Conversations | Gorgias | AeroChat | More cost-efficient on AeroChat |
|---|---|---|---|
| 500 a month | US$375 | US$178 | 2.1x |
| 1,000 a month | US$690 | US$268 | 2.6x |
| 2,000 a month | US$1,440 | US$446 | 3.2x |
| 5,000 a month | US$3,510 | US$982 | 3.6x |
| 10,000 a month | US$6,850 | US$1,586 | 4.3x |
How the numbers are worked out. Gorgias: the helpdesk plan with its included tickets and the per-ticket fee beyond them for the conversations your team handles, plus the AI Agent charge for the conversations its AI resolves. We use Gorgias’s per-interaction rate from its plan comparison (US$0.85 to US$1.00), not its US$1.50 overage rate, so the Gorgias figures are on the low side. AeroChat: Growth or above, since payment links start on Growth, using the plan’s included AI credits first and top-ups at US$30 per 1,000 credits after that, one credit per AI reply. Your team’s replies use no credits. Each extra AI-resolved conversation costs 4 to 7 times as much on Gorgias, and shorter conversations or bigger volumes take the monthly difference to 5 times. Annual plans lower AeroChat further, from US$119 a month on Growth.
Gorgias and AeroChat side by side
| Gorgias | AeroChat | |
|---|---|---|
| What it is | A helpdesk with an AI agent added | Chat infrastructure that runs your customer service and sales workflows |
| How you pay | Per ticket, plus per conversation the AI resolves | Flat plan with AI credits included |
| Your team | Tickets billed beyond the plan’s allowance | Free replies, unlimited admin users |
| To use a number already on WhatsApp, you delete that account first, and its chat history with it (Gorgias help) | Keep the WhatsApp Business app on your phone while the same number runs on AeroChat | |
| Orders in the chat | The AI can cancel orders and apply discounts | Takes the order, sends a payment link through Airwallex, creates the order in your store, and can book delivery |
| Bookings | Not its focus | Books directly into 60 booking and reservation systems |
| Connecting your systems | App store of 150+ integrations | Any system with a public API, set up from a plain description, plus API, webhooks and Zapier |
Which one fits your business
AeroChat fits stores and service businesses that want most conversations answered, booked or sold by the AI, with the team handling the rest, on WhatsApp, Instagram, TikTok Shop and every other chat channel.
Gorgias is suitable for large support teams whose day is mostly human agents working email tickets, and who rely on detailed helpdesk reporting.
Switching from Gorgias to AeroChat
- Connect your store and channels. Your WhatsApp number can stay on the WhatsApp Business app at the same time.
- Describe your workflows. “Where is my order?”, returns, product questions, taking an order with a payment link. AeroChat builds each one from your description.
- Run both for a while if you like. AeroChat can sit alongside your current setup while you compare.
- Let us do it. Sign up for an annual plan on Growth or above and we set up your workflows and connections for you, free.
Questions
How much more cost-efficient is AeroChat than Gorgias?
Up to 5 times, depending on your volume and how long your conversations are. Your team’s inbox is free on AeroChat and you only pay for AI credits, while Gorgias charges per ticket and per AI-resolved conversation. Use the calculator with your own numbers.
Can AeroChat replace Gorgias?
Yes, for stores that want the AI to handle most conversations and the team to handle the rest. AeroChat answers, takes orders and payment, books appointments and hands over to your team with the full conversation.
Will I lose my WhatsApp chat history if I switch?
No. AeroChat supports coexistence, so you keep the WhatsApp Business app and its chats on your phone while the same number runs on AeroChat.
Does AeroChat charge per ticket or per resolution?
No. You pay a flat monthly plan that includes AI credits, one per AI reply. Your team’s replies are free and admin users are not limited. If you need more AI credits, you add a top-up.
Can I try AeroChat before switching?
Yes. The 7-day free trial needs no credit card. Connect your store and channels, and message your own number to see it work.
See what AeroChat does for your store
Connect your store and channels, copy a workflow, and message your own number to see it answer and take an order.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect your systems for you, free. See plans.