Answer Where-Is-My-Parcel Questions on WhatsApp with Detrack

This recipe answers “when is my delivery coming?” in chat by looking up the job in Detrack. Part of connecting Detrack to WhatsApp and AI chat.

What happens today

Customers message to ask whether their delivery is today, whether the driver has left, or whether it was already dropped off. Each question means someone in the office opens Detrack, searches the order and types the answer back. Mornings fill up with these messages while the drivers are on the road.

The flow that works

AeroChat asks for the order number.
It finds the job in Detrack.
It replies with the status and the delivery date.
If the job was completed, it says when. If it failed, it collects a new time and hands the conversation to dispatch.

The recipe

Copy this into AeroChat

When a customer asks about their delivery or when it will arrive, follow these steps.

Ask for their order number.

Find the job in Detrack. If nothing is found, ask for the phone number on the order and try again, then hand the conversation to our team.

Reply with the job status and the delivery date.

If the job is completed, tell them when it was delivered and who received it, if Detrack shows it.

If the job failed, ask for a better date or time and hand the conversation to our dispatch team.

If they want to change the date or address, update the job in Detrack and confirm the new details.

Never share another customer’s details or the driver’s personal phone number. Reply in the customer’s language.

Change the handover steps and what you share about completed jobs to match your business before you paste it.

What to connect

Detrack. The account owner opens Settings, then API Key, and generates a key. Paste it in when AeroChat asks.
Your knowledge base. Upload your delivery days, time windows and redelivery policy to AeroChat so it can add them to the answer.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Detrack, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Detrack’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How AeroChat confirms who the customer is.
Which job details it shares.
Who gets failed deliveries.

The result to expect

Customers get their delivery status in chat in seconds, at any hour. Your office takes fewer status calls, and failed deliveries come back with a new time already collected.

Measure it with your own numbers: status questions answered in chat, and status calls to the office, for a month before and after.

Next: book deliveries from chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Detrack connection behind it. See what each channel does on the Detrack integration page.

Answer your first delivery question from Detrack

Paste the recipe, connect Detrack, and ask your own chat about a test job.

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On Shopify? Install AeroChat from the Shopify App Store.