Book a Delivery from WhatsApp with Detrack

This recipe lets customers book a delivery or collection in the chat, and creates the job in Detrack as they do. Part of connecting Detrack to WhatsApp and AI chat.

What happens today

Customers message on WhatsApp to arrange a delivery or a collection. Someone in the office collects the address, date and items over several messages, then types the job into Detrack. Requests that arrive after hours wait, details get lost between the chat and the job, and drivers call customers to ask for a unit number.

The flow that works

AeroChat collects the address, the receiver’s contact, the items and the date that suits them.
It gives the delivery fee from your price list.
It confirms the details with the customer.
It creates the delivery or collection job in Detrack with everything collected.
It tells the customer what happens next.

The recipe

Copy this into AeroChat

When a customer on WhatsApp asks for a delivery or a collection, follow these steps.

Ask whether it is a delivery to them or a collection from them.

Ask for the full address including the unit number, the contact name and phone number, and any access instructions.

Ask what items are involved and how many.

Ask which date suits them. Offer only our delivery days, Monday to Saturday (example).

Tell them the delivery fee from our price list and confirm all the details back to them.

When they confirm, create the job in Detrack for that date with the order number, address, contact, items and instructions. Tell them our team will confirm the time window the evening before (example).

Do not create the job until the customer has confirmed. If the address is outside our delivery area, tell them and hand the conversation to our team. Reply in the customer’s language.

Change the delivery days, fee list and confirmation time to match your business before you paste it.

What to connect

Detrack. The account owner opens Settings, then API Key, and generates a key. Paste it in when AeroChat asks.
Your knowledge base. Upload your delivery areas, delivery days and fee list to AeroChat so it can answer and quote before it books.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Detrack, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Detrack’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which dates and areas AeroChat offers.
How it quotes the delivery fee.
Who assigns the driver and confirms the time.

The result to expect

Every delivery request from chat lands in Detrack as a complete job, with the address, contact and items filled in. Your office stops retyping chats, and drivers make fewer calls to find the customer.

Measure it with your own numbers: jobs created from chat, and driver calls to customers, for a month before and after.

Next: answer where-is-my-parcel questions.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Detrack connection behind it. See what each channel does on the Detrack integration page.

Book your first Detrack delivery from chat

Paste the recipe, connect Detrack, and book a test delivery to your own address.

Start your 7-day free trial. No credit card needed.

On Shopify? Install AeroChat from the Shopify App Store.