Connect Rezdy to WhatsApp, Instagram, TikTok and AI Chat
Guests message you on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email to book a tour or an activity, but your bookings live in Rezdy. AeroChat answers those conversations and works with Rezdy as it goes: it checks availability for the right product, quotes and books the session the guest picks, and finds, changes or cancels a booking when someone asks. It connects through Rezdy’s public API. You describe the workflow in your own words, and AeroChat builds it.
What you can do with Rezdy and AeroChat
- Book Rezdy tours from WhatsApp. AeroChat checks availability for the product, date and number of guests, quotes the price and books the session they choose.
- Check, change or cancel a booking in chat. AeroChat finds the guest’s booking, tells them the date, time and pickup, and updates or cancels it when they ask.
- Quote before booking. AeroChat asks Rezdy for a quote for the session and number of guests, so the price in the chat is the price Rezdy charges.
- Answer pickup questions. AeroChat reads the pickup locations on your Rezdy product and tells the guest where and when to be ready.
- Keep the customer record up to date. AeroChat finds the guest in Rezdy or creates them, with the details they gave in chat.
- Send the booking to your CRM as well. If your sales team works in HubSpot or Salesforce, the same workflow can record a group or agent enquiry there.
Works on every chat channel
Your guests message you wherever they already are. The same Rezdy connection and the same workflows run on every channel AeroChat supports, and Rezdy stays the record whichever one they use.
| Channel | What your guests can do |
|---|---|
| Message your WhatsApp Business number to check availability, get a price, book a tour or activity, or check, change or cancel the one they have. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Rezdy’s public Supplier API. It reads your products, their pickup locations, availability for each session, your bookings and your customers. It quotes and creates bookings, updates them and cancels them, and creates customers. Each workflow uses only what its recipe asks for.
To connect, open Integrations, then Rezdy API, in your Rezdy supplier account and choose Request API Key. Rezdy says a request can take up to 48 hours. When it is ready, the key shows on the same Rezdy API page. If you do not see the menu item, Rezdy asks you to contact its support. Paste the key into the AeroChat dashboard when AeroChat asks.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Rezdy calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When someone on WhatsApp asks to book a tour, find out which one, which date and how many adults and children. Check Rezdy for availability for that product on that date and offer the sessions with enough seats. When they pick one, get a quote from Rezdy and tell them the total. If they want to go ahead, ask for their name, email and phone number and their pickup location, and create the booking in Rezdy. Confirm the order number, date, start time and pickup.
Copy this into AeroChat
When someone asks about their booking, ask for their order number or the email they booked with. Find the booking in Rezdy and reply with the tour, date, start time, number of guests and pickup. If they want to cancel and our policy allows it, cancel the booking in Rezdy and confirm it. Otherwise hand the conversation to our team with the order number. Never share another person’s booking details.
Who uses it
Any business that sells tours or activities through Rezdy can use it. Tour operators, day-trip and transfer providers, attractions and activity companies use it for bookings requested in chat, often from guests who are already travelling and message on WhatsApp.
What stays in Rezdy
Rezdy stays your record. Products, sessions, prices, pickups, agent and reseller bookings, payments and manifests live there, and your team still runs the tours.
AeroChat handles the conversation. It checks availability, quotes, books, changes and cancels as your recipe asks and leaves the rest to Rezdy and your team.
Questions
Does AeroChat work with Rezdy?
Yes. AeroChat connects through Rezdy’s public Supplier API with an API key you request in your Rezdy account.
Can guests book a Rezdy tour on WhatsApp?
Yes. AeroChat checks availability for the date and group size, quotes the price in the chat and books the session the guest picks.
Do I need a developer?
No. You describe the workflow in your own words, request an API key in Rezdy and paste it in, and switch it on. AeroChat builds the Rezdy connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Rezdy and try it
Paste the first recipe, add your Rezdy API key, and ask your own WhatsApp number for a tour next week.