Book Tours from WhatsApp with Rezdy
This recipe turns a tour request on WhatsApp into a Rezdy booking, with real availability and a Rezdy quote given in the conversation. Part of connecting Rezdy to WhatsApp and AI chat.
What happens today
A traveller asks on WhatsApp whether the sunset cruise has space for two adults and a child on Thursday, and whether pickup from their hotel is included. The person replying is out on a tour. The guest gets the booking link hours later, has questions about pickup, and books with whoever answered first.
The flow that works
- AeroChat answers the guest’s question first, including pickup.
- It asks which tour, which date and how many adults and children.
- It checks Rezdy for sessions with enough seats and offers them.
- It gets a quote from Rezdy and tells the guest the total.
- When they confirm, it creates the booking and replies with the order number and pickup.
The recipe
Copy this into AeroChat
When someone on WhatsApp asks to book a tour or activity, answer their question first from our knowledge base. Then follow these steps.
- Ask which experience they want, which date, and how many adults and children. Match it to one of our Rezdy products, such as Sunset Harbour Cruise or Rainforest Day Trip (example products).
- Check Rezdy for availability for that product on that date. Offer the sessions with enough seats for the group, with their start times. If the date is full, offer the next two dates with space.
- When they pick a session, get a quote from Rezdy for that group and tell them the total price.
- Ask: “Shall I book this for you? Can I take your name, email and phone number?”
- Ask where they want to be picked up and match it to one of the pickup locations on the Rezdy product.
- Create the booking in Rezdy with their details, the group and the pickup location.
- Confirm the order number, date, start time, pickup location and pickup time. Tell them how payment works from our knowledge base.
Only offer sessions Rezdy shows as available. Never quote a price Rezdy did not give. Reply in the customer’s language.
Change the products to the ones in your Rezdy account before you paste it.
What to connect
- Rezdy. In your supplier account, open Integrations, then Rezdy API, and choose Request API Key. When the key shows on that page, paste it in when AeroChat asks.
- Your knowledge base. Upload your tour details, what to bring and your payment terms to AeroChat so it can answer before it books.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Rezdy, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Rezdy’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which products AeroChat books in chat, and which stay with your team.
- How many alternative dates it offers when a session is full.
- How guests pay after booking.
The result to expect
Travellers who ask on WhatsApp get the price and a booking while they are still planning their day, including when your team is out on a tour. Your sessions, prices and pickups still come from Rezdy.
Measure it with your own numbers: bookings made from chat, and the share of availability questions that end in a booking, for a month before and after.
Next: check, change or cancel a booking in chat.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Rezdy connection behind it. See what each channel does on the Rezdy integration page.
Take your first Rezdy booking from WhatsApp
Paste the recipe, add your Rezdy API key, and ask your own WhatsApp number for two seats on tomorrow’s tour.