Answer Order Status Questions on WhatsApp with Lightspeed Restaurant
This recipe answers “is my order ready?” and “where is my delivery?” for orders in Lightspeed Restaurant. AeroChat reads the order and replies in the chat. Part of the Lightspeed Restaurant integration.
What happens today
At peak hour, guests who ordered takeaway message to ask if it is ready. Staff at the pass check the screen and reply one by one, or the messages go unanswered and the guests call.
The flow that works
- The guest asks about their order.
- AeroChat asks for the order number or the name on the order and finds it in Lightspeed.
- It reads the status and replies.
- Problems with the order go to a person.
The recipe
Copy this into AeroChat
When a guest asks about their order, ask for the order number, or the name and the time they ordered, and which location if we have more than one. Find today’s order in Lightspeed. Tell them what they ordered and its status in plain words. If it is ready for pickup, tell them where to collect it. If it is late by more than 15 minutes (example), apologise and hand the conversation to our team. If something is missing or wrong, collect the details and hand over. Never offer a refund or a discount, and never change or cancel an order.
What to connect
- Lightspeed Restaurant. The same access as the menu recipe, enabled by your Lightspeed account manager.
- Your courier, if you use one. If a courier delivers your orders and has a public API, AeroChat can read its tracking the same way.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- How late an order can be before a person steps in.
- How missing items and refunds are handled.
- Which order details you share in chat.
The result to expect
Order questions get an answer straight away from your POS, and staff at the pass keep working. Count the status messages staff handle in a busy week before and after.
See also: order status and delivery for restaurants.
Answer your first order question
Paste the recipe, connect Lightspeed and ask about a test order from your own number.
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On Shopify? Install AeroChat from the Shopify App Store.