Answer Menu Questions on WhatsApp with Lightspeed Restaurant

This recipe answers questions about dishes, prices and options from your Lightspeed Restaurant menu, for the right location. Part of the Lightspeed Restaurant integration.

What happens today

Guests ask on WhatsApp whether the lunch set is available at the second branch, or how much the large platter is. The reply comes from a menu PDF that was last updated before the price change, or from a staff member who has to stop and check.

The flow that works

The guest asks about a dish, price or option.
AeroChat confirms the location and reads that location’s menu from Lightspeed.
It answers with the item, price and options.
If the item is not on that menu, it suggests the closest match.

The recipe

Copy this into AeroChat

When a guest asks about our menu, a dish or a price, follow these steps.

If we have more than one location, ask which one, unless they have already said.

Read the menu for that location from Lightspeed.

If the item is on the menu, confirm it and give the price and its options, such as sizes, sides or add-ons, from Lightspeed.

If it is not on that location’s menu, say so, mention if another location has it, and suggest the closest items available.

For allergens and dietary questions, answer only from our allergen notes in the knowledge base, and for severe allergies tell them to speak to our staff when ordering. Never quote a price that is not in Lightspeed. If they want to order, send our online ordering link. Reply in the guest’s language.

What to connect

Lightspeed Restaurant. Ask your Lightspeed account manager to enable API access. Then approve the access, or enter the credentials Lightspeed gives you, in the AeroChat dashboard when asked.
Your allergen notes and ordering link. Upload them to the AeroChat knowledge base.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

What you say about allergens, and when a guest is sent to staff.
Whether to point guests to another location when an item is not on the menu.
Where guests go to order.

The result to expect

Menu answers match the prices in your POS for each location, and change when you change the menu in Lightspeed. Staff stop answering the same menu questions by hand. Read a sample of menu chats in the first week and adjust.

Next: order status. See also: menu and dietary questions for restaurants.