Connect Lightspeed Restaurant to WhatsApp and AI Chat
Guests message to ask about the menu, check a price or ask where their takeaway order is. Your menu, prices and orders are in Lightspeed Restaurant. AeroChat reads them from Lightspeed and replies in the chat, so guests get the same answer your POS would give.
This page covers what you can automate, how the connection works and what stays in Lightspeed. Each use case links to a page with a description you can paste into AeroChat.
What you can do with Lightspeed Restaurant and AeroChat
- Answer menu and price questions. Read items, prices and options from your Lightspeed menu and reply in the chat.
- Answer “is my order ready?” Look up a takeaway or delivery order in Lightspeed and tell the guest its status.
- Answer dietary questions. Combine the Lightspeed menu with your allergen notes in the knowledge base.
- Answer location and opening hours questions. Reply per location from your business details and knowledge base.
How the connection works
AeroChat connects through Lightspeed Restaurant’s API (Lightspeed Restaurant K-Series API documentation). Through it, AeroChat reads your locations, menus, items and prices, and orders.
Lightspeed does not issue API access to restaurants self-serve. Ask your Lightspeed account manager to enable API access for your business. When AeroChat builds the workflow, it asks you to sign in to Lightspeed and approve the access, or to enter the credentials Lightspeed gives you. You describe the workflow in your own words and AeroChat builds it. Credentials are entered in the dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When a guest asks about a dish or a price, ask which location if we have more than one. Read the menu for that location from Lightspeed. If the item is on it, confirm it and give the price and options from Lightspeed. If it is not, suggest the closest items we have. Answer allergen questions only from our allergen notes, and for severe allergies tell them to speak to staff when ordering. Never quote a price that is not in Lightspeed.
Who uses it
Restaurants, cafes, bars and hospitality groups that run on Lightspeed Restaurant. See the restaurant recipes for menu and dietary questions and order status and delivery.
What stays in Lightspeed
Lightspeed stays the record of your menus, prices, orders and payments. Menu and price changes are made in Lightspeed and the chat picks them up. AeroChat handles the conversation and reads what it needs.
Questions
Does AeroChat work with Lightspeed Restaurant?
Yes. It connects through Lightspeed Restaurant’s API once your account manager has enabled API access for your business.
Can guests ask about their order on WhatsApp?
Yes. AeroChat finds the order in Lightspeed and replies with its status. It also works on Instagram, Messenger and web chat.
Do I need a developer?
No. You describe the workflow in your own words and AeroChat builds it. You ask Lightspeed for API access and approve it, or paste in the credentials.
Which plan do I need?
Workflows via Skills are on every plan. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Answer your first menu question from Lightspeed
Paste the workflow, connect Lightspeed and ask your own number about a dish.
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On Shopify? Install AeroChat from the Shopify App Store.