Shopify Customer Service Cost Calculator: Cost per Order
Work out what customer service costs per order. Enter your monthly orders, how often an order leads to a question, how long each one takes and what an hour of support costs. All figures are yours to change.
Where the time goes
For most Shopify stores the bulk of questions are routine: where is my order, can I change my address, how do I return this, is it back in stock. Each one takes a few minutes, but together they fill hours every week. The last line of the calculator shows what those routine questions cost you.
Taking the routine questions off your plate
AeroChat answers routine questions for you on WhatsApp, Instagram, Messenger, TikTok Shop and your store’s chat. It looks up the order in Shopify, gives tracking, starts returns and checks stock, in the customer’s own language. Your team handles the conversations that need a person. See AeroChat for Shopify.
Questions
How do I find my questions per 100 orders?
Count the customer emails and chats from one month and divide by that month’s orders, then multiply by 100.
Should I include my own time?
Yes. If you answer questions yourself, use what an hour of your time is worth to the business.
Do you store my numbers?
No. The calculator runs in your browser.
Which questions count as routine?
Ones with a standard answer from your store data or policies: order status, tracking, returns, exchanges, stock and delivery times.
Cut the cost of routine questions
AeroChat answers your Shopify customers on WhatsApp, Instagram, Messenger, TikTok Shop and web chat, looks up their orders and finishes the job in the chat.
7-day free trial.