Response Time Cost Calculator: What Slow Replies Cost Your Store
See what slow replies cost you in sales. Some chats are customers about to buy. When they wait, some of them buy elsewhere. Enter your own numbers to see the gap between a fast reply and a slow one.
How to fill it in
- Pre-sale chats: questions asked before buying, such as sizes, stock, delivery times and prices. Check your chat history for a typical month.
- Buy rates: compare orders from chats answered within a few minutes against chats answered hours later. If you don’t track it yet, start with your own best guess and adjust as you learn.
- Slow replies: chats that arrive at night, at weekends or during busy hours usually wait the longest.
Closing the gap
AeroChat replies straight away on WhatsApp, Instagram, Messenger, TikTok Shop and web chat, at any hour. It answers from your products and policies, checks stock, sends a payment link and confirms the order in the same chat. Your team takes over only when a conversation needs a person.
Questions
Are the default numbers real data?
No. They are placeholders to show how the calculator works. Replace them with your own numbers.
What counts as a slow reply?
Whatever is slow for your customers. For a shopper comparing stores, an hour can be too long.
Do you store my numbers?
No. The calculator runs in your browser.
Does this include repeat purchases?
No. It counts first orders only, so the real cost of a lost customer is higher.
Reply to every customer straight away
AeroChat answers your customers on WhatsApp, Instagram, Messenger, TikTok Shop, web chat and email, and finishes the job in the chat.