Add WooCommerce Shipment Tracking from WhatsApp and Chat Deliveries

Yes. AeroChat adds tracking to WooCommerce orders through Shipment Tracking. When a delivery is booked in the chat and the courier returns a tracking number, AeroChat adds it to the WooCommerce order with the carrier and shipped date, so it shows in the customer’s account and order emails.

This recipe keeps WooCommerce complete when the delivery is arranged in a chat instead of from your shipping screen. Part of connecting WooCommerce Shipment Tracking to WhatsApp and AI chat.

What happens today

A customer orders in chat and asks for same-day delivery, or a delivery is booked with a courier while the conversation is still going. The tracking number arrives in the chat, but never reaches the WooCommerce order. The customer’s account shows no tracking, the Completed Order email goes out without it, and your team copies numbers across at the end of the day, if they remember.

The flow that works

A delivery for a WooCommerce order is booked in the chat, for example with delivery booking for WooCommerce, and the courier returns a tracking number.
AeroChat reads your store’s Shipment Tracking provider list and matches the courier by its exact name.
It adds a tracking item to the order with the tracking number, the provider and today’s shipped date. If the courier is not on the list, it uses a custom provider with the carrier name and its tracking URL.
It adds an order note and sends the customer the tracking link from Shipment Tracking.

What it looks like on WhatsApp

Customer: Can the cake stand go out today? Order 6610. (example)

AeroChat: Yes. I’ve booked a courier pickup for order #6610 this afternoon. Your tracking number is 12345678, and here is the tracking link. You’ll also see it in your account.

In WooCommerce and Shipment Tracking: a tracking item is added to order #6610 with the courier, tracking number 12345678 and today’s date, plus an order note that tracking was added from the chat. It shows on the customer’s order page and in the Completed Order email.

The recipe

Copy this into AeroChat

When a delivery for a WooCommerce order is booked in the chat and the courier returns a tracking number, follow these steps.

Read our store’s Shipment Tracking provider list.

If the courier is on the list, use its provider name exactly as the list shows it.

If it is not on the list, use a custom provider with the courier’s name and its full tracking URL with the tracking number in it.

Add a Shipment Tracking item to the order with the tracking number, the provider and today’s date as the shipped date.

Add the order note “Tracking added from chat” with the courier and tracking number.

Send the customer the tracking link.

Never add tracking to an order that does not belong to the customer in this chat. If a tracking number turns out to be wrong, remove that tracking item and add the correct one, because Shipment Tracking has no edit. Reply in the customer’s language.

Add the couriers you book in chat and their tracking URLs to your knowledge base before you paste it.

What to connect

Your WooCommerce store. Built in. Install the AeroChat WordPress plugin and connect your store from the AeroChat dashboard.
WooCommerce Shipment Tracking. Shipment Tracking adds its endpoints to your store’s REST API. Create a WooCommerce REST API key with read and write access in WooCommerce, then Settings, Advanced, REST API, for a user who can edit orders. Paste the consumer key and secret in when AeroChat asks.
Your courier. The courier you book deliveries with in the chat, connected through its own API.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: add the WooCommerce key, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from the Shipment Tracking public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which couriers can be booked from the chat.
When the order is marked Completed, which sends the Completed Order email with the tracking.
Any custom carriers you add to Shipment Tracking.

The result to expect

Every delivery booked in chat has its tracking on the WooCommerce order, so the customer’s account, your emails and your team all see the same number. Nobody copies tracking across at the end of the day.

Measure it with your own numbers: orders delivered without tracking on the order, for a month before and after.

Next: answer “where is my order?”, or see every Shipment Tracking workflow.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your WooCommerce store and email, with the same Shipment Tracking connection behind it. See what each channel does on the WooCommerce Shipment Tracking integration page.

Keep tracking on every order

Connect your WooCommerce store, paste the recipe, add your key, and book a test delivery from your own number.

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Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect WooCommerce Shipment Tracking for you, free. See plans.