Reschedule Wix Bookings Appointments on WhatsApp and in Chat

Yes. AeroChat books directly into Wix Bookings. When a customer asks to move a booking, AeroChat finds it in Wix Bookings by their email, checks that your reschedule policy allows it, offers free times and moves the booking to the one they choose.

This recipe handles “can I move my appointment?” in the chat, inside the rules you set in Wix Bookings. Part of connecting Wix Bookings to WhatsApp and AI chat.

What happens today

Plans change, and the customer messages you. Your team finds the booking, checks the calendar, suggests a time, waits for a reply, and the slot they offered is gone. Customers who find rescheduling hard often just do not show up, and the slot stays empty.

The flow that works

The customer asks to move a booking.
AeroChat asks for the email they booked with and finds their upcoming bookings in Wix Bookings.
It checks that your reschedule policy allows a change for that booking.
It offers free times for the same service and moves the booking to the one the customer picks, then confirms the new time.

What it looks like on WhatsApp

Customer: Hi, I need to move my facial on Friday. Can I do next Monday instead? (example)

AeroChat: Sure. Can you confirm the email you booked with?

Customer: ana@example.com

AeroChat: Thanks, Ana. I found your facial on Friday 21 November at 16:00. On Monday 24 November we have 11:00, 15:00 and 17:30. Which one works?

Customer: 17:30

AeroChat: Done. Your facial is now on Monday 24 November at 17:30.

In Wix Bookings: the booking moves to Monday at 17:30 and Friday’s slot opens up for other customers. The booking’s status stays confirmed.

The recipe

Copy this into AeroChat

When a customer asks to move a booking, follow these steps.

Ask for the email they booked with.

Find their upcoming bookings in Wix Bookings by that email. If there is more than one, ask which one they mean.

Check whether our reschedule policy allows a change for that booking.

If it does, ask when they would prefer and read the free time slots for the same service.

Offer up to four times. When they choose, move the booking to that slot.

Confirm the new date, time and staff member in the chat.

If the policy does not allow a change, explain it in one line and offer to cancel instead, or hand the conversation to our team. Course bookings cannot be moved, so hand those to our team. Never move another customer’s booking. Reply in the customer’s language.

Change the number of times offered, or add a rule such as “same staff member only”, before you paste it.

What to connect

Your Wix site. Built in. Connect Wix from the AeroChat dashboard and the chat is added to your site.
Wix Bookings. Open the API Keys Manager in your Wix account (account owners and co-owners can create keys), create a key, give it access to your site only, and choose the Wix Bookings and Wix eCommerce checkout permissions. Copy the key and your site ID, which is the part of your site dashboard URL after /dashboard/. Wix only accepts a site-level call with a key from the account that owns the site. Paste them in when AeroChat asks.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: add the Wix Bookings key, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Wix’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Your reschedule policy in Wix Bookings, such as how close to the start time a change is allowed.
Whether customers can switch to another staff member when they move a booking.
When a move goes to your team instead, for example for group bookings.

The result to expect

Customers move their own bookings in the chat in under a minute, and your calendar fills the slot they gave up. Fewer people disappear because changing a time was too much effort.

Measure it with your own numbers: reschedule requests handled in chat, and no-shows, for a month before and after.

Next: let customers cancel in the chat, or see every Wix Bookings workflow.

Works on every chat channel

This workflow runs the same way on the chat on your Wix site, WhatsApp, Instagram, Facebook Messenger, Telegram and email, with the same Wix Bookings connection behind it. See what each channel does on the Wix Bookings integration page.

Let customers reschedule in chat

Connect your Wix site, paste the recipe, add your Wix key, and move a test booking from your own number.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Wix Bookings for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.