Answer Next Renewal Date Questions for WP Swings Subscriptions on WhatsApp

Yes. AeroChat works directly with Subscriptions for WooCommerce by WP Swings. When a subscriber asks when they will be charged next, AeroChat finds their subscription and reads the next payment date, the recurring amount and how often it renews, then replies in the same chat.

This recipe answers “when do you charge me?” and “how much is it?” from the subscription itself, so the answer always matches what the plugin will bill. Part of connecting Subscriptions for WooCommerce to WhatsApp and AI chat.

What happens today

A subscriber messages: “When is my next charge? I need to top up my card.”. Someone opens WordPress, finds the subscription and reads the date. If the reply comes late, the renewal fails, the order goes on hold and the subscriber writes again.

The flow that works

The subscriber asks about their next payment.
AeroChat matches them to their WooCommerce orders and finds their subscriptions.
It reads the subscription: next payment date, recurring amount, how often it renews and any expiry date.
It replies with the date and the amount.
If they want to skip a payment, it offers a pause where your store allows it.

What it looks like on WhatsApp

Customer: When is my next skincare refill charged, and how much? (example)

AeroChat: Your Daily Serum Refill renews every 2 months. The next payment is $38 on 24 November. Your plan runs until May 2027.

In WooCommerce: nothing changes. AeroChat read the subscription’s next payment date, amount, interval and expiry date.

The recipe

Copy this into AeroChat

When a subscriber asks when they will be charged next, follow these steps.

Ask for the email or phone number on their orders. Find their WooCommerce orders and confirm the details match the customer.

List subscriptions in Subscriptions for WooCommerce and keep those whose parent order is one of the customer’s orders. If there is more than one, ask which product they mean.

Read that subscription: the next payment date, the recurring amount, the interval and the expiry date.

Tell them the date and the amount, and how often it renews. If there is an expiry date, mention it.

If the subscription is paused, canceled or expired, tell them there is no upcoming payment.

If they want to delay the payment, offer to pause the subscription if our policy in the knowledge base allows it.

Use the dates exactly as the subscription shows them. Reply in the customer’s language.

What to connect

Your WooCommerce store. Built in. Add a WooCommerce REST API key with read access to orders.
Subscriptions for WooCommerce. In the plugin’s API settings in WordPress, switch the API on and generate the consumer secret. Paste it in when AeroChat asks.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect WooCommerce and the plugin, then switch it on. If it built the connection from WP Swings’ documentation, the checklist asks you to check it once against your installed version.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Whether AeroChat offers a pause when someone wants to delay a payment.
How AeroChat confirms who the customer is.

The result to expect

Subscribers know when and how much they pay before it happens, so fewer renewals fail on an empty card. Your team stops answering date questions by hand.

Measure it with your own numbers: renewal date questions answered by hand per month, and failed renewals per month.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same WooCommerce connection behind it. See what each channel does on the Subscriptions for WooCommerce page.

Answer your next renewal question in chat

Connect your store, paste the recipe, add the plugin’s secret, and ask your own number when a test subscription renews.

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