Check Stay AI Subscription Status From WhatsApp

Yes. AeroChat works directly with Stay AI. When a subscriber asks about their subscription, AeroChat finds it in Stay AI by their email and tells them whether it is active, paused or canceled, when they will next be charged, what is in it and where it ships.

This recipe answers “is my subscription still on?”, “when do I get charged next?” and “did my cancellation go through?” in chat. Part of connecting Stay AI to WhatsApp and AI chat.

What happens today

Subscribers ask about their subscription more than anything else, and the answer is always in Stay AI. Your team opens the admin, searches the email, reads the status and the billing date, and types it back. It takes a minute each time, and a subscriber who waits a day for that minute may cancel to be safe.

The flow that works

The subscriber asks about their subscription.
AeroChat checks who they are against their Shopify orders.
It finds their subscriptions in Stay AI by email and reads the status, next billing date, items and address.
It answers in a few lines and offers the next step, such as a skip or a frequency change.

What it looks like on WhatsApp

Customer: Did my cancellation go through? I don’t want another charge. (example)

AeroChat: Yes. Your Glow Serum subscription is canceled, so there are no more charges on it. Your Daily SPF subscription is still active, with the next billing date on 12 December. Would you like to keep that one?

Customer: Yes, keep it.

In Stay AI: nothing changes. AeroChat found both subscriptions by email and read their status and next billing date.

The recipe

Copy this into AeroChat

When a subscriber asks whether their subscription is active, when they will be charged, what is in their next order, or whether a change went through, follow these steps.

Check their identity first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their Shopify orders.

Find their subscriptions in Stay AI by email.

For each subscription, read the status (active, paused or canceled), the next billing date, the items and quantities, and the delivery address.

Answer what they asked in two or three lines. Name each subscription by its main product.

If a payment has failed on the subscription, say so plainly and send them a Stay AI portal link to update their card.

Offer the next step that fits: skip an item, change how often it ships, or change the address.

Never share another customer’s details. Never ask for card numbers. Reply in the customer’s language.

Change the next steps AeroChat offers to match the changes you allow in chat before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check who the subscriber is from their orders.
Stay AI. Get an API key from your Stay AI account and paste it in when AeroChat asks. If you do not see where to create one, ask Stay AI support.
Your knowledge base. Add your billing and cancellation terms, so AeroChat answers follow-up questions.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Stay AI, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Stay AI’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How much AeroChat shares, for example whether it repeats the full delivery address.
Which next steps it offers after the answer.
What happens when a payment has failed: a portal link, or a handover to your team.

The result to expect

Subscribers get a clear answer about their subscription in seconds, at any hour. Fewer of them cancel just to be sure they will not be charged, and your team stops looking up the same records all day.

Measure it with your own numbers: status questions answered in chat, time to first reply, and cancellations that follow a status question, for a month before and after.

Next: see every Stay AI workflow, including canceling with a reason.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Stay AI connection behind it. See what each channel does on the Stay AI integration page.

Answer your first status question in chat

Install AeroChat, paste the recipe, add your Stay AI key, and ask your own chat when a test subscription bills next.

Install AeroChat on Shopify

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