Answer Where-Is-My-Parcel Questions on WhatsApp with Shipday

This recipe answers “where is my order?” in chat by looking up the order in Shipday. Part of connecting Shipday to WhatsApp and AI chat.

What happens today

Customers message to ask whether their order has left, when the driver will arrive, or why it is late. Each question means someone stops what they are doing, opens Shipday, finds the order and types the answer. At peak hours customers wait for a reply while their food gets cold.

The flow that works

AeroChat asks for the order number.
It finds the order in Shipday.
It replies with the status and estimated arrival time.
It sends the tracking link if there is one.
If the order is late or has a problem, it hands the conversation to your team.

The recipe

Copy this into AeroChat

When a customer asks where their order is or when it will arrive, follow these steps.

Ask for their order number.

Find the order in Shipday. If nothing is found, ask them to check the number, then hand the conversation to our team.

If a driver is assigned, reply with the status and estimated arrival time and send the tracking link.

If no driver is assigned yet, tell them it is being prepared and give our usual dispatch time.

If it is completed, tell them it was delivered and when.

If it is more than 20 minutes (example) past the expected delivery time, apologise and hand the conversation to our team.

Never share another customer’s details or the driver’s personal phone number. Reply in the customer’s language.

Change the dispatch time and the lateness threshold to match your business before you paste it.

What to connect

Shipday. Log in to Shipday, open Integrations, then API Credentials, and click Show API Key. Paste it in when AeroChat asks.
Your knowledge base. Upload your delivery hours, usual preparation times and late-order policy to AeroChat so it can add them to the answer.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Shipday, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Shipday’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

What AeroChat says for each order status.
When an order counts as late.
Who gets late orders.

The result to expect

Customers get their order status and tracking link in chat in seconds, even at peak hours. Your team stops answering the same question at the counter and handles the late orders that need a person.

Measure it with your own numbers: status questions answered in chat, and status calls to the shop, for a month before and after.

Next: book deliveries from chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Shipday connection behind it. See what each channel does on the Shipday integration page.

Answer your first order question from Shipday

Paste the recipe, connect Shipday, and ask your own chat about a test order.

Start your 7-day free trial. No credit card needed.

On Shopify? Install AeroChat from the Shopify App Store.