Track Parcels on WhatsApp with Sendcloud

Yes. AeroChat works directly with Sendcloud. When a shopper asks where their parcel is, it finds the tracking number on the Shopify order and reads the parcel’s tracking from Sendcloud: the delivery phase, any problem, the latest event and the expected delivery date.

This recipe answers “where is my parcel?” in chat, from Sendcloud’s tracking across all your carriers. Part of connecting Sendcloud to WhatsApp and AI chat.

What happens today

Where-is-my-order questions arrive all day. Your team copies the tracking number from the order, opens the carrier’s site or Sendcloud, and types the latest update. When a delivery fails, nobody knows until the shopper asks.

The flow that works

The shopper asks where their parcel is.
AeroChat finds the order in Shopify by the order number and email and reads its tracking number.
It reads the parcel’s tracking from Sendcloud.
It replies with the delivery phase, the latest event and the expected delivery date.
If Sendcloud shows a problem, such as an address error or a failed delivery, it explains what to do or hands the conversation to your team.

What it looks like on WhatsApp

Customer: Where is my order 10482? (example)

AeroChat: Your parcel is with DHL and out for delivery today. Latest update: loaded on the delivery van in Utrecht at 08:12 (example). Expected delivery: today, 11 November.

In Sendcloud: nothing changes. AeroChat read the parcel’s tracking events and expected delivery date.

Customer: It says delivery failed? (example)

AeroChat: DHL tried to deliver this morning but nobody was home. They will try again tomorrow. You can also collect it from the DHL point shown in the tracking link.

In Sendcloud: nothing changes. AeroChat read the failed delivery event and its detail.

The recipe

Copy this into AeroChat

When a shopper asks where their parcel is, follow these steps.

Ask for the order number and the email on the order. Find the order in Shopify and read its tracking number. If they send a tracking number, use that.

Read the parcel’s tracking from Sendcloud by its tracking number.

Reply with the delivery phase in plain words, the latest event with place and time, and the expected delivery date if there is one.

If the latest event shows a problem, explain it in one line. For a missed delivery, say what happens next. For an address error or a return to sender, hand the conversation to our team with the order number.

Add the carrier’s tracking link.

Never share another shopper’s parcel. Do not promise a delivery time the carrier has not given. Reply in the customer’s language.

Change the handover rules to match your team before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can find the order and its tracking number.
Sendcloud. In your Sendcloud account, open Integrations, find Sendcloud API, choose Connect and copy the public key and secret key. Paste them in when AeroChat asks.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Sendcloud, then switch it on. If it built the connection from Sendcloud’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which delivery problems AeroChat explains and which go to your team.
Your carriers and services, set in Sendcloud.

The result to expect

Shoppers get the latest tracking event in a few seconds, without your team. Failed deliveries and address errors reach your team as soon as the shopper asks.

Measure it with your own numbers: where-is-my-order questions answered without a person, for a month before and after.

Next: see every Sendcloud workflow, including parcel status and return labels.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Sendcloud connection behind it. See what each channel does on the Sendcloud integration page.

Questions

Does it work for every carrier in my Sendcloud account?

Yes. Sendcloud tracking uses the same delivery phases across carriers, so AeroChat answers the same way whichever carrier has the parcel.

Can AeroChat message shoppers when the status changes?

Sendcloud can send parcel status changes to a webhook. Where you set that up, AeroChat can pass a change on to the shopper in the conversation they started.

Answer your first tracking question in chat

Install AeroChat, paste the recipe, add your Sendcloud keys, and ask your own chat where a recent order is.

Install AeroChat on Shopify

7-day free trial.