Redeem Rivo Points for Rewards From WhatsApp
Yes. AeroChat works directly with Rivo. When a member wants to use their points, AeroChat lists the Rivo rewards they can afford, confirms their choice, redeems it in Rivo and tells them how many points they have left.
This recipe handles “can I use my points?”, “I want the free gift” and “redeem my points for a discount” in chat. Part of connecting Rivo to WhatsApp and AI chat.
What happens today
A member wants to spend their points but cannot find the loyalty panel, or it does not load on their phone. They message you. Your team checks the balance, redeems the reward in Rivo by hand and sends instructions. Meanwhile the member has either waited or checked out without the reward.
The flow that works
- The member asks to use their points.
- AeroChat checks who they are and finds them in Rivo with their balance.
- It lists the rewards they can afford and asks which one, then confirms the reward and its points cost.
- It redeems the reward in Rivo, tells them how to use it and how many points are left.
What it looks like on WhatsApp
Customer: Can I use my points on something? (example)
AeroChat: You have 1,200 points. You can get free shipping (500 points), a $10 discount (1,000 points) or a free mini lip balm (600 points). Which would you like?
Customer: The lip balm.
AeroChat: To confirm: the free mini lip balm for 600 points?
Customer: Yes.
AeroChat: Done. Your free mini lip balm is redeemed. Add any product to your cart and it is applied at checkout. You have 600 points left.
In Rivo: a points redemption for the free mini lip balm is recorded on the member’s profile, and 600 points come off their balance.
The recipe
Copy this into AeroChat
When a member wants to use or redeem their points, follow these steps.
- Check their identity first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their Shopify orders.
- Find them in Rivo by email and read their points balance.
- Read our rewards from Rivo and list the ones they can afford, with the points each costs.
- Ask which one they want, then confirm the reward and its points cost.
- Redeem the reward in Rivo.
- Tell them it is ready, how to use it from the knowledge base, and how many points they have left.
- If the redemption fails, do not retry. Tell them our team will help and hand the conversation over.
Never redeem without a clear yes. Only one redemption per request. Reply in the customer’s language.
Add how each type of reward is used at checkout to the knowledge base before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check who the member is from their orders.
- Rivo. In your Rivo dashboard, go to Settings, then Developer Toolkit, and generate a key in the REST API Keys section. Paste it in when AeroChat asks.
- Your knowledge base. Add how each reward is used at checkout and any limits, such as one reward per order.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Rivo, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Rivo’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which rewards exist and what they cost, which stays in Rivo.
- Whether AeroChat may redeem every reward, or only some.
- What your team does when a redemption fails.
The result to expect
Members spend their points in one short conversation, at the moment they want to order. More points turn into redeemed rewards and repeat orders, and your team stops redeeming by hand.
Measure it with your own numbers: rewards redeemed in chat and orders that used a reward, for a month before and after.
Next: see every Rivo workflow, including points balance questions.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Rivo connection behind it. See what each channel does on the Rivo integration page.
Redeem your first reward from chat
Install AeroChat, paste the recipe, add your Rivo API key, and redeem a reward on a test member from your own WhatsApp.
7-day free trial.