Check Return Status on WhatsApp with ReturnGO

Yes. AeroChat works directly with ReturnGO. When a shopper asks about their return, it finds the RMA in ReturnGO by order number or tracking number and reads its status and its return shipment.

This recipe answers “was my return approved?” and “did you get it?” in chat, from ReturnGO. Part of connecting ReturnGO to WhatsApp and AI chat.

What happens today

A shopper opens a return and then hears nothing for a few days. They message you to ask whether it was approved and whether the parcel arrived. Your team opens ReturnGO, finds the RMA and writes the answer. The same question comes in after every busy week.

The flow that works

The shopper asks about their return.
AeroChat checks the order number and email against the order in Shopify.
It finds the RMA in ReturnGO by the order name, or by the return tracking number.
It replies with the status in plain words and, if the parcel is moving, the tracking link.
If the RMA was rejected or canceled, it hands the conversation to your team with the RMA number.

What it looks like on WhatsApp

Customer: Hi, was my return approved? Order #6120. (example)

AeroChat: Yes. Your return 48211 was approved and your parcel was received at our warehouse on 10 November. Our team is now checking the items.

In ReturnGO: nothing changes. AeroChat read the RMA’s status and its return shipment.

The recipe

Copy this into AeroChat

When a shopper asks about a return, follow these steps.

Ask for the order number and the email on the order. Check both match the order in Shopify. If they only have the return tracking number, use that.

Find the RMA in ReturnGO by the order name or the tracking number. If there is more than one, ask which item they mean.

Reply with the status in plain words: pending means we are reviewing it, approved means they can send it, received means it arrived, validated means we checked the items, done means it is complete.

If the return parcel is on its way, add the carrier and the tracking link.

If the RMA is rejected or canceled, say so in one line and hand the conversation to our team with the RMA number.

Never share another shopper’s return. Do not promise when a return will be processed. Reply in the customer’s language.

Change the handover rule to match your team before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check the order first.
ReturnGO. In your ReturnGO dashboard, go to Settings, then Integrations, then API, and create an API key. Paste it in with your shop URL when AeroChat asks. ReturnGO lists API and webhooks on its Pro plan and above (as of November 2026).
Your knowledge base. Add how long returns usually take to process, so AeroChat can set expectations.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect ReturnGO, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from ReturnGO’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Approvals and rejections, which stay in ReturnGO.
What AeroChat says about processing times.
Which returns go to your team.

The result to expect

Shoppers know where their return stands in a few seconds. Your team only sees the returns that need a decision.

Measure it with your own numbers: return status questions answered without a person, and repeat messages about the same RMA, for a month before and after.

Next: see every ReturnGO workflow, including refund and credit status.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same ReturnGO connection behind it. See what each channel does on the ReturnGO integration page.

Questions

Can a shopper ask with the tracking number only?

Yes. ReturnGO’s API finds RMAs by tracking number as well as by order name, so either works.

Does AeroChat change the RMA?

No. This recipe only reads. Your team keeps approving and processing returns in ReturnGO.

Answer your first return question in chat

Install AeroChat, paste the recipe, add your ReturnGO key, and ask your own chat about a recent return.

Install AeroChat on Shopify

7-day free trial.