Send Tracking Links on WhatsApp with ParcelPanel

Yes. AeroChat works directly with ParcelPanel. When a shopper asks for their tracking link, AeroChat checks the order in Shopify, reads the order’s tracking link from ParcelPanel and sends it in the chat with the carrier and tracking number.

This recipe answers “can you send my tracking link?”, “what’s my tracking number?” and “I lost the shipping email” in chat, from your own ParcelPanel tracking. Part of connecting ParcelPanel to WhatsApp and AI chat.

What happens today

The shipping email went to spam, or the shopper deleted it, or they ordered as a gift and never saw it. Now they want the link to follow their parcel. Your team looks up the order, finds the tracking page and pastes the link back. It is a small task, but it arrives many times a day and each one waits in the queue behind real problems.

The flow that works

The shopper asks for their tracking link or number.
AeroChat asks for the order number and checks the email or phone number matches the order in Shopify.
It reads the order’s tracking link, carrier and tracking number from ParcelPanel.
It sends the link with the carrier and tracking number underneath, and a one-line status.

What it looks like on WhatsApp

Customer: Can’t find my shipping email. Can you send the tracking? Order 18264. (example)

AeroChat: Of course. Here is the tracking link for order #18264: [your tracking page link]. It is with DHL Express, tracking number 1234567890 (example), and it is out for delivery today.

In ParcelPanel: nothing changes. AeroChat read the order’s tracking link, carrier, tracking number and status.

The recipe

Copy this into AeroChat

When a customer asks for their tracking link or tracking number, or says they lost the shipping email, follow these steps.

Ask for the order number, if they have not given it.

Check the email or phone number they give, or the WhatsApp number they are messaging from, matches the order in Shopify. If it does not match, ask for the email on the order.

Get the order’s tracking from ParcelPanel.

Send the order’s tracking link. Underneath, add the carrier, the tracking number and the current status in one line.

If the order shipped in more than one parcel, list each tracking number with the products in it.

If the order has not shipped yet, say the link will work once it ships, and give our dispatch time from the knowledge base.

Never send a tracking link for an order whose details do not match. Reply in the customer’s language.

Change the dispatch time to match your store before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can look up orders and check the customer’s details.
ParcelPanel. In your ParcelPanel admin, go to Integration and copy the key in the API Key section. Paste it in when AeroChat asks.
Your knowledge base. Add your dispatch times, so AeroChat can answer before an order ships.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect ParcelPanel, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from ParcelPanel’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How a customer proves the order is theirs before AeroChat sends the link.
The look of your tracking page, which stays in your ParcelPanel settings.
Whether gift recipients can get the link without the buyer’s details.

The result to expect

Shoppers who lost the shipping email get their tracking link in seconds, and they land on your own tracking page. Your team stops pasting links by hand.

Measure it with your own numbers: tracking link requests answered in chat without your team, for a month before and after.

Next: see every ParcelPanel workflow, including finding a parcel’s latest scan.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same ParcelPanel connection behind it. See what each channel does on the ParcelPanel integration page.

Send your first tracking link from chat

Install AeroChat, paste the recipe, add your ParcelPanel API key, and ask your own chat for the tracking link of a recent order.

Install AeroChat on Shopify

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